How To Delete Old iPhone Or iPad Backups From iCloud

Posted on by Tim Hannon in Backup, Hardware, iCloud or AppleID, iPhone and iPad, Online backup, Services
Do you want to delete a backup of your iPhone or iPad from iCloud? There are two reasons you might want to do this.
  1. Sometimes, if one is unable to successfully backup an iPhone or iPad to iCloud, it’s because the current backup is somehow gumming up the system. By removing the existing backup then one is able to start fresh and successfully backup his or her device.
  2. If one has stopped using an older iPhone or iPad it’s possible that the last backup of this device remains in one’s iCloud account. If this backup is more than a year old then it’s highly unlikely that one would ever want to recover data from this backup. Thus one might be wasting storage space in one’s iCloud account.

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Should I Purchase Microsoft Office Outright Or Get An Office 365 Subscription?

Posted on by Tim Hannon in iOS and iPhone/iPad Apps, Software, Spreadsheets, Word Processing

Are you trying to decide if you should buy Office for Mac as part of a Microsoft 365 subscription or as a stand-alone product? [Note: Microsoft 365 used to be called Office 365, but Microsoft re-branded in in early 2020.] While cost is one important consideration it is not the only one. I’d like to point out a few other considerations that I think you should keep in mind as you make your decision. It is important to know that regardless of whether you buy Office as a stand-alone product or as part of Microsoft 365, you get the ability to download and install Word, Excel, PowerPoint, etc on your Mac. Microsoft offers a web-based version of these applications.The online versions are only available if you have an Microsoft 365 subscription. The online versions are cleverly named Word Online, Excel Online, etc. Frankly, I don’t believe I’ve ever used them so I can’t comment on how similar or dissimilar they are from the full desktop versions. Microsoft 365 subscribers get access to new versions of Office when they are released, which is typically about every 3 or 4 years. For example, Microsoft made the following Mac versions of Office: Office 2011, Office 2016 and they released Office 2019 in September 2018. Read More from “Should I Purchase Microsoft Office Outright Or Get An Office 365 Subscription?”

Beware Of Sextortion Scam Emails

Posted on by Tim Hannon in Passwords, Security/Privacy, Virus/Malware
Have you received an email which starts off by listing one of your passwords and then goes on to indicate that a video recording of you watching an adult content video which will be sent to your friends unless you pay a few thousand dollars in bitcoin? Please don’t believe everything you read. Emails like this are scams. The first report I received of this type of scam email was in July 2018. Soon thereafter this article about sextortion scam emails appeared on Sophos’ website. Sophos is a British security company. The one truthful part of the email is that the spammers do possess one of your passwords. If you still use that password, please change it anywhere you use it. That’s all you need to do. Everything else in the email is bogus. Nobody installed spyware on your Mac. Nobody has video recordings of you.
Here are some additional actions you could take:

Easily Record Audio Or Video On Your Mac Using QuickTime Player

Posted on by Tim Hannon in macOS (formerly OS X), Software

Have you ever wanted to make a video recording of either yourself or your Mac’s screen? Have you ever needed to make a quick audio recording of your voice using your Mac? You can do this easily using Apple’s QuickTime Player. QuickTime Player is a free application and it comes bundled with the Mac operating system (macOS). I believe these features exist in all versions of QuickTime Player version 10, which was introduced alongside OS X Snow Leopard in 2009. I think that having the word Player in QuickTime’s name throws people off and they do not realize that it can be used to both create (or record) audio and video as well as play a variety of audio and video files. Read More from “Easily Record Audio Or Video On Your Mac Using QuickTime Player”

How To Import Mbox Files Into Outlook 2016

Posted on by Tim Hannon in Email, Software

Do you use Outlook 2016 on your Mac? Have you ever needed to import email messages stored in an mbox file? Mbox files are a common way to store email messages on computers using the UNIX operating system. Since the Mac operating system is a derivative of UNIX, Apple’s own Mail application stores its email message in an mbox format. I recently needed to import some email messages, stored in mbox files, into Outlook 2016 and was surprised to learn that Outlook 2016 can’t import mbox files. While there are some third-party applications that will let you import mbox files into Outlook I didn’t want to spend $40-$50 to accomplish this. Instead, I used Outlook 2011 for Mac, as an intermediary. Read More from “How To Import Mbox Files Into Outlook 2016”

How To Encrypt A USB Flash Drive

Posted on by Tim Hannon in Encryption, Security/Privacy

Do you want to encrypt an external hard drive or USB flash drive connected to your Mac? Encrypting the drive will protect the data on that drive. Each time that drive is connected to another Mac you’ll need to enter a password before the drive is available and before you can view or edit the files on the drive. Apple makes it easy to encrypt an external drive.The feature is built into macOS, the Mac operating system. Right-click (or control-click) on the drive’s icon on your Mac’s Desktop (or in the left-hand sidebar of a Finder window) which causes a menu to appear. Read More from “How To Encrypt A USB Flash Drive”

Get Directions To Your Favorite Locations On Your iPhone

Posted on by Tim Hannon in iOS and iPhone/iPad Apps, Software

Do you frequently drive to a handful of destinations such as your home, office, gym, coffee shop, restaurant or storage unit? Did you know that you can mark these frequently visited locations as Favorites in the Maps app on your iPhone? Then you can easily get directions to these destinations. Even if you know your way to these destinations, it can be handy to ask Maps for directions since it’ll often offer 2 or 3 routes and point out the fastest based on current traffic conditions. Read More from “Get Directions To Your Favorite Locations On Your iPhone”

How To View Hidden Files On A Mac

Posted on by Tim Hannon in macOS (formerly OS X), Maintenance, Software, Utilities

Did you know that there are thousands of invisible files on your Mac? Have you ever needed to locate or delete one of these invisible files? Here are a couple of ways to be able to access the invisible files and folders on your Mac. A cautionary note, Apple makes these files invisible for a reason. They do not think the typical person needs to access these files and they are right. However, there are instances, such as when one is trying to manually uninstall an application or troubleshoot a problem that one needs to be able to access the invisible files on one’s Mac.Please be cautious when working on files that are typically invisible. If you do not know what a file’s purpose is, leave it alone. Some files are critical to the proper functioning of your Mac. Read More from “How To View Hidden Files On A Mac”

What’s Required To Make And Receive Phone Calls From An AppleWatch

Posted on by Tim Hannon in Apple Watch, Hardware, Software, WatchOS

Have you heard that the AppleWatch can be used to make and receive phone calls? It’s true, starting with the AppleWatch Series 3 which Apple introduced in September 2017. That said, there are a few details that one should be aware of. Read More from “What’s Required To Make And Receive Phone Calls From An AppleWatch”

Review All Devices Linked To Your AppleID

Posted on by Tim Hannon in iCloud or AppleID, Services

Have you replaced your iPhone, iPad, Mac or AppleTV with a newer one? If so, did you remove that older device from your iCloud account? It is prudent to review the devices linked to your AppleID account and to remove devices that you no longer use. You can have a maximum of 10 devices connected to your account at one time including a maximum of 5 computers. Read More from “Review All Devices Linked To Your AppleID”

One Fix For Excel 2016 Spellcheck Not Working

Posted on by Tim Hannon in Software, Spreadsheets

Do you have Office 2016 installed on your Mac? By any chance does the spellcheck feature work in Word but not Excel? Here’s a possible fix. A client recently reported having this problem. Spellcheck worked properly for her in Word 2016. When she opened Excel 2016, she’d click on the Review tab and then click the Spelling button and nothing would happen.  Read More from “One Fix For Excel 2016 Spellcheck Not Working”

Granting LogMeIn Access To Your Mac

Posted on by Tim Hannon in Remote Access, Security/Privacy

[Update Nov 2023: Sound Support no longer uses LogMeIn for remote access to client Macs.]

Are you one of my clients? Do you have LogMeIn installed so I can remotely access your Mac to provide you with remote support? If so, a recent update to LogMeIn requires you to grant it greater access to your Mac. A window notifying you of this will appear on your Mac’s screen. Please go ahead and give LogMeIn the access that it is requesting. Read More from “Granting LogMeIn Access To Your Mac”

How To Use The iPad’s Keyboard With Both Letters And Symbols

Posted on by Tim Hannon in iOS and iPhone/iPad Apps, Software

Have you updated your iPad to iOS 11? If so, you may have noticed that all of the keys now display both a letter as well as either a number or a symbol. For example, the “T” key displays both a T and a 5. If you want to type a T, of course, you simply tap the T key. If you want to type a 5 swipe down on the T. Learning to use this swipe down technique can allow you to type faster on the iPad. To get more detailed instructions on how to use this keyboard, as well as instructions for turning off this feature, check out this MacRumors article.

Most Direct Way To Schedule A Genius Bar Appointment

Posted on by Tim Hannon in Apple, Companies, Maintenance

Do you want to schedule a Genius Bar appointment to talk with Apple about repairing your Mac or iPhone? Over the past few years, Apple has made it harder to schedule a Genius Bar appointment. There may be a good reason for this, such as Apple has learned that many issues that customers bring to the Genius Bar could be fixed by following some instructions in one of Apple’s support articles. Since I troubleshoot Apple devices for a living, I am pretty confident when I decide that a Genius Bar appointment is an appropriate next step. Here are the fastest ways I’ve discovered for scheduling a Genius Bar appointment.  Read More from “Most Direct Way To Schedule A Genius Bar Appointment”

Fixing iPhone And iPad Charging Port Problems

Posted on by Tim Hannon in Hardware, iPhone and iPad, Seattle

Are you having problems reliably charging your iOS device, such as an iPhone, iPad or iPod Touch? When you try to plug in the device’s Lightning cable do you have to reinsert the cable multiple times? These are the 3 most-likely causes:

  1. Lint stuck in the Lightning port
  2. A flaky Lightning cable
  3. A faulty Lightning charing port

Here’s how to address each of these potential causes. Read More from “Fixing iPhone And iPad Charging Port Problems”