With so many troubling things happening in the world, some clients have inquired about ways to enhance their security. While we don’t want to encourage paranoia, there are many legitimate threats, and everyone will have their own levels of worry about each one. The effort and inconvenience that different people are willing to endure also […]
Read moreIn every job that involves interaction with the public, amusing “Can you believe…” stories about customers abound. They’re often triggered by seemingly reasonable behaviors that experts recognize as problematic. A well-known example from the early days of personal computing is a college student who kept track of his floppy disk by attaching it to his […]
Read moreCloud-based email services such as Google Workspace and Microsoft 365 dominate the market for organizational email for good reason. Dealing with the constant onslaught of spam and online attacks is hard, as those traumatized by running mail servers in the “good old days” can attest. While email service providers excel at their primary functions of […]
Read moreWe recently wrote an article for those who manage their own Internet domain names about using SPF, DKIM, and DMARC to prevent your domains from being used in phishing attacks and enhance the deliverability of legitimate email. But what about other domains you own but don’t use for email? To make phishing attacks more believable, […]
Read moreSpam filters work pretty well—99% of the messages in your spam mailbox are probably spam. But it’s frustrating to miss an important message that was caught by an overeager spam filter. Here’s an easy way to find many good messages, also known as “ham,” amidst all the spam. Think of keywords that might appear in […]
Read moreThe ease of sending and receiving email makes it an attractive way to run scams like phishing attacks. One telltale mark of a phishing attack is the sender’s address not matching their purported domain; attacks that appear to come from legitimate email addresses are much more likely to fool the victim. You can protect your […]
Read moreHappy New Year, and welcome to 2024! For many of us, starting a new year means reflecting on fresh habits we’d like to adopt. Although we support any resolutions you may have made to get enough sleep, eat better, exercise more, and reduce social media usage, allow us suggest a few more that will improve […]
Read moreSometimes, something goes wrong, causing Mail on the Mac to have trouble sending a message. When it does, you may see an error like the one below, encouraging you with a default button to try another configured server. Don’t do it! Always click Try Later. If that still doesn’t work, contact your favorite tech support […]
Read moreWe’ve seen an uptick in attacks on Facebook accounts that generate email messages like the one below. It’s saying someone is attempting to reset your Facebook password in order to access your account. If you didn’t ask to reset your Facebook password within the past 5 minutes, do not enter the provided code! In fact, […]
Read moreSometimes apps can be too helpful. Apple’s Mail on the Mac likes to turn pasted URLs into graphically rich previews, and sometimes that’s OK. But other times, the preview is confusing or takes up too much space. Or you may want to send a plain link so the recipient can see its text. There are […]
Read moreDo you have an Exchange email account? Many people think that they have to use Microsoft Outlook on their Mac to access an Exchange account. This is not true. Apple’s Mail application on both Macs and iPhones can be used instead. Here are setup instructions.
Read moreDo you use Microsoft Outlook 2011, Outlook 2016, or newer, on a Mac? If your copy of Outlook has lost its ability to find emails, here are some suggestions on how to fix Outlook’s search function. Microsoft has written a thorough article outlining all possible causes and fixes when Outlook’s search function stops working. This … Read more
Do you use the Flag button in Apple Mail to tag some of your messages with a small red flag icon? This is a quick way to mark some messages so they’ll get your attention when you review your Inbox in the Mail application. Did you know that Mail offers 7 colored flags? Did you … Read more
Do you use Outlook 2016 on your Mac? Have you ever needed to import email messages stored in an mbox file? Mbox files are a common way to store email messages on computers using the UNIX operating system. Since the Mac operating system is a derivative of UNIX, Apple’s own Mail application stores its email … Read more
Do you use Apple’s Mail application on your iPhone or iPad? Do you want to remove one of your email accounts? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Mail on your iPhone or iPad.
Read moreDo you use Apple’s Mail application on your Mac? Do you want to remove one of your email accounts from Apple Mail? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Apple Mail.
Read moreWhen you reset or change your email account password, you have to enter the new password in two places in your email account configurations in Mail. The first place is in the incoming mail settings. The second place is in the outgoing (SMTP) mail settings. In previous versions of Apple Mail it was tough to locate … Read more
Would you like to be able to use the blind carbon copy (Bcc) feature in Apple Mail? It is easy to enable this feature, but not necessarily obvious how to do so. By default, when you create a new email message in Mail, it only displays lines named To, CC and Subject. To add a … Read more
Are you getting messages from your email hosting company that your email account is nearly full? If so, it’s time to move some of your email messages off of your hosting company’s email server and into folders on your Mac. Here are some general instructions for how to do this. These instructions assume you use … Read more
[Update: February 2019 – A few months ago Microsoft released Office 2019 for both Windows and Mac so you should buy Office 2019 now, instead of Office 2016. Microsoft has announced that support for Office 2016 ends on October 13, 2020.] If you use Office 2011, it’s time for you to start planning your upgrade … Read more