Sound Support helps you get the most out of your Apple products. Our goal is to find the most effective solutions to your individual needs while providing you with a level of customer service that exceeds your expectations.
We focus on solo and micro-businesses, typically with 5 or fewer people, as well as residential clients. You want simple systems you can maintain without having to become a computer expert. That’s exactly what we provide.
Unsure about how to get the most out of your Mac? Know that you’re not using your iPhone or iPad to its fullest potential? We’ll teach you the little things to make you more efficient and productive.
What We Do
We support our clients in a wide variety of ways. Common situations include:
Getting a new Mac? We offer:
- Advice and guidance on the right Mac for you
- Assessment and pre-purchase planning
- Application compatibility evaluation
Got a new Mac? We’ll help you:
- Transfer data
- Set up email
- Set up printers
- Set up your wireless network
- Install applications
Switching from a PC to a Mac? We can help with:
- Application compatibility assessment
- Data transfer
- Training on using your Mac
Want to make your Mac play well with others? We can:
- Set up file sharing
- Set up printer sharing
- Set up calendar sharing
- Get your iPhone or iPad syncing properly
- Install Windows so you can run PC applications
Want to prevent data disasters? We require installation of monitoring software that sends us proactive alerts about the following:
- Backups performed by Time Machine or CrashPlan
- The fullness and health of hard drives
- The health of laptop batteries
- When crashes occur
- Basic inventory information so we can advise on upgrades
- Malware installed on you hard drive
Want to keep your Mac running smoothly? We will:
- Set up data backup systems
- Troubleshoot problems, error messages, freezes and slow Macs
- Perform periodic maintenance
- Install hardware and software upgrades
- Get your email working properly
We also commonly help clients with the following:
- Set up comprehensive backup and archiving solutions
- Switch email or web hosting companies
- Set up a VPN to connect remotely between home and office
How We Do It
Appointments are scheduled Monday-Friday from 9 AM – 5 PM.
Mac support is provided remotely, by default, and in-person, as needed. Support requires you to sign-up for our Remote Monitoring, Maintenance and Support (RMMS) service plan.
After the first appointment, new clients can decide if they’d like to sign up for RMMS service to be able to continue to work with us.
RMMS costs $150 per Mac per year, with discounts for mltiple Macs.
Labor is charged on top of this RMMS fee at a rate of $166/hour, billed in 15 minute increments with a 30-minute minimum. For urgent unscheduled support an additional $80 flat fee is charged on top of the labor charge.
In circumstances when in-person support is required, I can visit in-person. For in-person visits, my service territory is the greater Seattle area and Whidbey Island.
A $40 travel fee applies for clients within 15 miles of my office in Freeland, WA or my office on Westlake Ave N. in Seattle.
A $80 travel fee applies for clients further away.
Appointments outside regulars hours are sometimes possible based on Tim’s availability. The rate for appointments outside of regular hours are $249 per hour.
If you need to cancel or postpone an appointment, as much advance notice as possible is appreciated. However, you can cancel at anytime. If you cancel with less than 24 hours notice you may be charged for a 1 hour appointment regardless.
Our clients love us, and we love to reward them for referring their friends to us.
Satisfied customers and their word-of-mouth referrals are our best marketing tool, so we want to reward you every time you refer somebody who becomes a Sound Support client.
When you refer a client who hires us for at least one hour, you earn a half hour of free support. To ensure your bonus credit is applied appropriately, make sure your friends and family mention your name when they contact us.
Your bonus will be available for your use at the completion of our new client’s first hour of service, and we will notify you by email once it’s been applied.
Found a great new Mac technical support person in Tim Hannon. He got right back to me and was extremely helpful working with me remotely to solve immediate problems. He was very supportive in recommendations & getting me set up with a new computer, migration and back up. Tim is very professional, calm and offers a brilliant service of catching potential issues before they happen! Can’t recommend him highly enough and am very grateful for his wonderful customer support.
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