Sound Support helps you get the most out of your Apple products. Our goal is to find the most effective solutions to your individual needs while providing you with a level of customer service that exceeds your expectations.
We focus on solo and micro-businesses, typically with 5 or fewer people, as well as residential clients. You want simple systems you can maintain without having to become a computer expert. That’s exactly what we provide.
Unsure about how to get the most out of your Mac? Know that you’re not using your iPhone or iPad to its fullest potential? We’ll teach you the little things to make you more efficient and productive.
What We Do
Getting a new Mac?
We can help you select and configure your next Mac and ensure your applications and devices will work with it.
Got a new Mac?
We can help you transfer your data and applications and thoroughly test your new Mac.
Want to make your Mac play well with others?
We can:
- Set up wi-fi network
- Setup file sharing
- Set up printer sharing
- Set up calendar sharing
- Get your iPhone or iPad syncing properly
- Install Windows so you can run PC applications
- Setup a VPN so you remote workers can access your office network
Want to keep your Mac running smoothly?
We will:
- Set up comprehensive backup and archiving systems
- Troubleshoot problems, error messages, freezes and slow Macs
- Perform periodic maintenance
- Install hardware and software upgrades
- Get your email working properly
- Help you switch email or web hosting companies
How We Do It
Appointments are scheduled Monday-Friday from 9 AM – 5 PM.
Mac support is provided remotely, by default, and in-person, as needed. Support requires you to sign-up for our Remote Monitoring, Maintenance and Support (RMMS) service plan.
Tim is based on Whidbey Island. He provides a mix of remote and in-person support to his clients on Whidbey and in the greater Seattle area.
After the first appointment, new clients can decide if they’d like to sign up for RMMS service to be able to continue to work with us.
RMMS costs $150 per Mac per year, with discounts for multiple Macs.
Labor is charged on top of this RMMS fee at a rate of $172/hour, billed in 15 minute increments with a 30-minute minimum. For urgent unscheduled support an additional $80 flat fee is charged on top of the labor charge.
In circumstances when in-person support is required, I can visit in-person. For in-person visits, my service territory is the greater Seattle area and Whidbey Island. Travel fees apply for in-person visits.
Existing clients who’d like to schedule remote support can either contact us using the phone and email listed below or use our online scheduler.
If you’d like an in-person appointment, you have an urgent need, or you’re a new client, we ask that you submit all support requests via email or phone at or (425) 818-0791.
“It is hard to choose only 3 attributes that best describe Tim. In addition to great results, superior knowledge of his field, and impeccable integrity and reliability, Tim is personable, thorough, enthusiastic, and creatively helpful. His attention to detail is phenomenal as well as his follow-through on projects. I trust his knowledge base, and have him to thank for a strategic and well-functioning computer and back-up system, as well as a chunk of sanity he helped me revive after my laptop was stolen!”
Read more testimonials.