13-inch MacBook Pro Solid-State Drive Service Program

Do you have a 13-inch MacBook Pro that you bought between June 2017-June 2018? If so, please see if your Mac is affected by Apple’s service program which they introduced in November 2018.

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

To help you determine if your 13-inch MacBook Pro is affected by this program, here is one quick and easy check. If your 13-inch MacBook Pro has any of these types of connectors on its sides then your laptop is definitely not affected by this service program: a power cord that connects via magnetic (MagSafe) connector, USB-A ports, HDMI port, SD card slot,

On the other hand, if your 13-inch MacBook Pro has USB-C (aka Thunderbolt 3) ports then your laptop is potentially eligible and you should follow the instructions below.

Check to see which 13-inch MacBook Pro you have.

Click on your Apple menu () in the upper-left corner of your screen and select About This Mac.  Confirm that model listed is “MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports).”

If you have that model, then locate and copy your computer’s serial number which is also listed in the same window.

Enter your laptop’s serial number at Apple’s service program web page to see if your laptop is affected.

If you determine that your Mac is eligible to have it’s solid-state drive (SSD) replaced, please make sure you have a full backup of your MacBook Pro. Then contact Apple or an Apple Authorized Service Provider (AASP). They will service your SSD for free. Apple recommends having your drive serviced as soon as possible.

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