Have you ever had your Mac or iPhone recalled by Apple? Fortunately, this is a rare event. I believe I have personally bought about 10 Macs over the past 35 years and 4 iPhones over the past 12 years. One of my Macs and one of my iPhones needed to be repaired under an Apple recall. … Read more
Do you have a 13-inch MacBook Pro that you bought between June 2017-June 2018? If so, please see if your Mac is affected by Apple’s service program which they introduced in November 2018. Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) … Read more
Do you want to schedule a Genius Bar appointment to talk with Apple about repairing your Mac or iPhone? Over the past few years, Apple has made it harder to schedule a Genius Bar appointment. There may be a good reason for this, such as Apple has learned that many issues that customers bring to … Read more
In most situations, I tend to recommend that you buy Apple’s extended hardware warranty, called AppleCare. Apple enhanced AppleCare in 2017 so I think it’s an even more compelling option.
Did you know that Apple only services Macs, iPhones, iPad and iPod for 5 years? Apple uses the term vintage to describe products that have been discontinued for more than 5 years. An Apple support article states that “Vintage products are those that have not been manufactured for more than five years and less than seven years … Read more
Do you own a 15″ or 17″ MacBook Pro? Does it suffer from distorted video, no video or random reboots? If so, the cause might be a defective video card. If this is the cause, Apple may repair it for free.
Would you like to improve the security of your online accounts such as your AppleID, Gmail, FaceBook, PayPal and Dropbox accounts? If so, you should consider turning on two-step authentication for these accounts. Two-step authentication is also called two-factor authentication. Typically, two-factor authentication requires you to enter your password as well as a code sent … Read more
iCloud is a collection of services offered by Apple since October 2011. In a recent Tech Tip we got a brief overview of cloud computing. Now let’s look specifically at Apple’s iCloud. There are a lot of answers that one can give to the question, What is iCloud?
Do you send out annual updates about your family around the holiday season? If so, MacWorld has written a good article about how to create a newsletter using Pages. Pages is Apple’s word processor which competes with Microsoft Word. It comes bundled with some Macs, so you may already have a copy. If not, you … Read more
I strongly recommend the AppleCare Protection Plan (APP) for all MacBook Pro, MacBook Air, iMac and MacPro purchases under most circumstances. I know that extended warranties have a poor reputation in general, but I think AppleCare is a good value for most Mac models. For the rest of this article I’ll simply refer to the AppleCare … Read more
Have you ever wanted to report a bug or request a feature for an application made by Apple, Adobe or Microsoft? Each company offers you the opportunity to do just that. Use the following web page addresses to submit your bug reports or feature request.
Did you know that Apple’s Preview lets you easily annotate and merge PDFs as well as delete and re-order pages within a PDF? Preview is a free application which comes bundled with Mac OS X. Apple has been quietly updating over the years and it has become quite capable and user-friendly. Just a few years … Read more
Do you want to check to see if your Mac is still under warranty from Apple? The technical support section of Apple’s web site lets you easily check to see if your Apple device is protected by either its built-in or the extended hardware warranty. Here are simple instructions on how to do so.
Apple produces their own technical tips for the Mac and iPhone. They are short how-to videos. Check them out. I’m sure you’ll find one or two that will teach you a new trick. [Update: February 2018 – Apple Support now has a YouTube channel.]