How To Use The iPad’s Keyboard With Both Letters And Symbols

Have you updated your iPad to iOS 11? If so, you may have noticed that all of the keys now display both a letter as well as either a number or a symbol. For example, the “T” key displays both a T and a 5. If you want to type a T, of course, you simply tap the T key. If you want to type a 5 swipe down on the T. Learning to use this swipe down technique can allow you to type faster on the iPad. To get more detailed instructions on how to use this keyboard, as well as instructions for turning off this feature, check out this MacRumors article.

Most Direct Way To Schedule A Genius Bar Appointment

Do you want to schedule a Genius Bar appointment to talk with Apple about repairing your Mac or iPhone? Over the past few years, Apple has made it harder to schedule a Genius Bar appointment. There may be a good reason for this, such as Apple has learned that many issues that customers bring to the Genius Bar could be fixed by following some instructions in one of Apple’s support articles. Since I troubleshoot Apple devices for a living, I am pretty confident when I decide that a Genius Bar appointment is an appropriate next step. Here are the fastest ways I’ve discovered for scheduling a Genius Bar appointment.  Read More

Fixing iPhone And iPad Charging Port Problems

Are you having problems reliably charging your iOS device, such as an iPhone, iPad or iPod Touch? When you try to plug in the device’s Lightning cable do you have to reinsert the cable multiple times? These are the 3 most-likely causes:

  1. Lint stuck in the Lightning port
  2. A flaky Lightning cable
  3. A faulty Lightning charing port

Here’s how to address each of these potential causes. Read More

Recover Calendars, Contacts, Files Or Bookmarks from iCloud

Do you use iCloud to store your calendar events, contacts or Safari bookmarks? Do you store files in iCloud Drive? If so, you might like to know about a little-known feature of iCloud. You can login to iCloud.com and restore recently deleted files, bookmarks, contacts or calendars. I believe Apple first introduced the ability to restore individual files and other types of data during 2015, but I’ve never heard them highlight these features. Apple has an article which outlines how to use these iCloud data recovery features. MacRumors has written detailed instructions about how to recover data from iCloud.com, as well, so I won’t duplicate their effort here. It is convenient that Apple introduced this feature and has enhanced it over the past few years. I wish this were a better known feature, so help me spread the word by telling a friend.

Adding An Email Address to Rackspace’s Spam Filtering System

Do you use Rackspace as your email provider? Did a legitimate email from a friend or colleague show up in your Spam folder? If so, you could add your friend or colleague’s email address to Rackspace’s Safelist. A Safelist is sometimes called a whitelist and is the opposite of a blacklist. Emails from people listed on the safest will always be trusted and will be delivered to your Inbox.  Read More

Upgrade Or Replace Your Older (32-bit) Mac Applications

Have you recently started to see an alert indicating that one of your applications is not optimized for your Mac? This is a new alert that Apple added in macOS High Sierra version 10.13.4. This alert appears for older applications, what are called 32-bit applications. It’s important to understand that these older applications will continue to work fine as long as you use macOS High Sierra. Nothing is wrong. Nothing is broken. Apple is just giving users a heads up.

In 2017, Apple announced that macOS High Sierra would be the last version of the Mac operating system to support 32-bit apps without compromise. The meaning of the phrase “without compromise” is not entirely clear. It might mean that 32-bit applications will not work at all with High Sierra’s successor, or it could mean that they might work but with some limitations. Thus, it’s time to either upgrade or replace your older 32-bit Mac apps. Read More

How To Migrate To A New iPhone

Do you want to replace your older iPhone with a new iPhone? Here are some general instructions for accomplishing this task. Please be aware that this article provides a general description of the process, but not precise, step-by-step instructions. I don’t provide these because there are a number of variations depending upon exactly which model iPhone you currently have, which model you buy and if you’re also switching cell phone carriers. Before you start the migration or even buy your new iPhone, make sure you backup your iPhone. I recommend backing up your iPhone to both iCloud and to iTunes on your Mac. Next, buy the new iPhone. To migrate, two tasks need to be done.

  1. Transfer the backup of your previous iPhone onto the new iPhone.
  2. Transfer phone service from the old iPhone’s SIM to the new iPhone’ SIM.

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Entering your SMTP Password in Apple Mail Sierra And Newer

When you reset or change your email account password, you have to enter the new password in two places in your email account configurations in Mail. The first place is in the incoming mail settings. The second place is in the outgoing (SMTP) mail settings. In previous versions of Apple Mail it was tough to locate the proper place to adjust SMTP settings. In this newer version of Mail, Apple has made it easier since incoming and outgoing settings are right next to each other!

These instructions are for macOS Sierra and newer, that is, version 10.12 and higher. If you have an older version of macOS please refer to my older article on entering SMTP passwords.

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