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Tim speaks multiple languages. He speaks Ignorant User, in which he can turn computer jargon and complicated issues into layperson’s terms and present them in a friendly, knowledgeable, and easy-to-understand way. I’ve also heard him speak Professional Computerese, when he talks my husband who is a network manager or to the other computer professionals in my place of employment. He knows his Mac’s inside and out, both current and vintage models. I can count on him to provide me with the education I need in a gently and respectfully manner. And I can also count on him to give me enough information and practical advice to help me make good decisions on maintenance, upgrades, and choices in software and hardware. He’s bailed me out both at home and at work numerous times, and I know all I have to do is call, and he’s there. On top of that, he’s a really nice guy.” Read more testimonials.