Tim Hannon
Ever since Tim Hannon met his first Macintosh in 1984, he’s been hooked. Skilled in supporting all versions of the Mac operating system and every Mac model, Tim has the rare ability to explain the technical in plain English. He relishes the challenge of a complex problem, yet equally enjoys teaching novice users about application features and keyboard shortcuts that enhance their productivity and efficiency. What’s more, he’ll involve you as much — or as little — as you’d like in the process. Want Tim to come in and just fix the problem? He’ll let you know when you’re back up and running. Prefer to glean insights from his vast knowledge? Then pull up a chair and let him empower you to troubleshoot future situations.
Tim founded Sound Support in 1998 and has over 20 years of experience supporting Macintosh networks. His career started at Princeton Regional Schools in New Jersey and then he lead a team of computer consultants while at the University of Washington. He earned a BA from Brown University in American Civilization. Read his resumé.
On larger projects, or when services outside of his focus are required, Tim collaborates with a network of colleagues who all share the highest level of expertise, dedication and passion for their work.
When not working on Macs, Tim enjoys sailing, running and watching Nova.
Tim is actively growing his business on Whidbey Island. He hopes to attract customers in Clinton, Coupeville, Freeland, Greenbank, Langley and Oak Harbor.
Support Staff
Tim works closely with Ericka O’Cain and Jim Emery. They provide integral support for the operations of Sound Support and monitor our proactive alert system. Each of them has extensive Mac knowledge and can provide you with some quick Mac support by phone, email or remote support. Clients receive messages from them for scheduling, questions, and proactive alert emails.
“I am pleased to write a review of your fantastic services for my new iMac. First and foremost your demeanor and patience were outstanding. You guided me through the steps in an understandable and gentle fashion for a 89 year-old retired Navy surgeon. Through your efforts and followup the Mac has operated flawlessly. I appreciate your staff arranging our appointments and setting up the malware scans. They keep a close watch and that is comforting. Your company is outstanding and I give it a ten star rating of excellence! Thank you for your services and foresight.
Respectfully, Jack”
Read more testimonials.