About

Tim Hannon

Tim Hannon imageEver since Tim Hannon met his first Macintosh in 1984, he’s been hooked. Skilled in supporting all versions of the Mac operating system and every Mac model, Tim has the rare ability to explain the technical in plain English. He relishes the challenge of a complex problem, yet equally enjoys teaching novice users about application features and keyboard shortcuts that enhance their productivity and efficiency. What’s more, he’ll involve you as much — or as little — as you’d like in the process. Want Tim to come in and just fix the problem? He’ll let you know when you’re back up and running. Prefer to glean insights from his vast knowledge? Then pull up a chair and let him empower you to troubleshoot future situations.

Tim founded Sound Support in 1998 and has over 20 years of experience supporting Macintosh networks. His career started at Princeton Regional Schools in New Jersey and then he lead a team of computer consultants while at the University of Washington. He earned a BA from Brown University in American Civilization. Read his resumé.

On larger projects, or when services outside of his focus are required, Tim collaborates with a network of colleagues who all share the highest level of expertise, dedication and passion for their work.

When not working on Macs, Tim enjoys sailing, running and watching Nova.

Tim is actively growing his business on Whidbey Island. He hopes to attract customers in Clinton, Coupeville, Freeland, Greenbank, Langley and Oak Harbor.

Support Staff

Tim works closely with Ericka O’Cain and Jim Emery. They provide integral support for the operations of Sound Support and monitor our proactive alert system. Each of them has extensive Mac knowledge and can provide you with some quick Mac support by phone, email or remote support. Clients receive messages from them for scheduling, questions, and proactive alert emails.

Found a great new Mac technical support person in Tim Hannon. He got right back to me and was extremely helpful working with me remotely to solve immediate problems. He was very supportive in recommendations & getting me set up with a new computer, migration and back up. Tim is very professional, calm and offers a brilliant service of catching potential issues before they happen! Can’t recommend him highly enough and am very grateful for his wonderful customer support.

Peg Ogle
Peg Ogle Design

Read more testimonials.