Did a friend or colleague tell you that he or she did not receive an email that you sent? If so, here are the initial steps that you should take to identify the reason for this. The problem could be on your end or on his or her end so let’s start by trying to figure this out. Read More from “Things To Check If A Recipient Does Not Receive Your Email”
Get Directions To Your Favorite Locations On Your iPhone
Do you frequently drive to a handful of destinations such as your home, office, gym, coffee shop, restaurant or storage unit? Did you know that you can mark these frequently visited locations as Favorites in the Maps app on your iPhone? Then you can easily get directions to these destinations. Even if you know your way to these destinations, it can be handy to ask Maps for directions since it’ll often offer 2 or 3 routes and point out the fastest based on current traffic conditions. Read More from “Get Directions To Your Favorite Locations On Your iPhone”
How To View Hidden Files On A Mac
Did you know that there are thousands of invisible files on your Mac? Have you ever needed to locate or delete one of these invisible files? Here are a couple of ways to be able to access the invisible files and folders on your Mac. A cautionary note, Apple makes these files invisible for a reason. They do not think the typical person needs to access these files and they are right. However, there are instances, such as when one is trying to manually uninstall an application or troubleshoot a problem that one needs to be able to access the invisible files on one’s Mac.Please be cautious when working on files that are typically invisible. If you do not know what a file’s purpose is, leave it alone. Some files are critical to the proper functioning of your Mac. Read More from “How To View Hidden Files On A Mac”
How To Batch Rename Files On A Mac
Have you ever wanted to rename a group of files? For example, maybe you wanted to select a group of images and give them names like Grand Canyon 1, Grand Canyon 2, etc. Here are a three ways to accomplish this task. Read More from “How To Batch Rename Files On A Mac”
What’s Required To Make And Receive Phone Calls From An AppleWatch
Have you heard that the AppleWatch can be used to make and receive phone calls? It’s true, starting with the AppleWatch Series 3 which Apple introduced in September 2017. That said, there are a few details that one should be aware of. Read More from “What’s Required To Make And Receive Phone Calls From An AppleWatch”
Review All Devices Linked To Your AppleID
Have you replaced your iPhone, iPad, Mac or AppleTV with a newer one? If so, did you remove that older device from your iCloud account? It is prudent to review the devices linked to your AppleID account and to remove devices that you no longer use. You can have a maximum of 10 devices connected to your account at one time including a maximum of 5 computers. Read More from “Review All Devices Linked To Your AppleID”
One Fix For Excel 2016 Spellcheck Not Working
Do you have Office 2016 installed on your Mac? By any chance does the spellcheck feature work in Word but not Excel? Here’s a possible fix. A client recently reported having this problem. Spellcheck worked properly for her in Word 2016. When she opened Excel 2016, she’d click on the Review tab and then click the Spelling button and nothing would happen. Read More from “One Fix For Excel 2016 Spellcheck Not Working”
Granting LogMeIn Access To Your Mac
[Update Nov 2023: Sound Support no longer uses LogMeIn for remote access to client Macs.]
Are you one of my clients? Do you have LogMeIn installed so I can remotely access your Mac to provide you with remote support? If so, a recent update to LogMeIn requires you to grant it greater access to your Mac. A window notifying you of this will appear on your Mac’s screen. Please go ahead and give LogMeIn the access that it is requesting. Read More from “Granting LogMeIn Access To Your Mac”
How To Remove An Email Account From An iPhone Or iPad
Do you use Apple’s Mail application on your iPhone or iPad? Do you want to remove one of your email accounts? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Mail on your iPhone or iPad. Read More from “How To Remove An Email Account From An iPhone Or iPad”
How To Remove An Email Account From Apple Mail
Do you use Apple’s Mail application on your Mac? Do you want to remove one of your email accounts from Apple Mail? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Apple Mail. Read More from “How To Remove An Email Account From Apple Mail”
How To Use The iPad’s Keyboard With Both Letters And Symbols
Have you updated your iPad to iOS 11? If so, you may have noticed that all of the keys now display both a letter as well as either a number or a symbol. For example, the “T” key displays both a T and a 5. If you want to type a T, of course, you simply tap the T key. If you want to type a 5 swipe down on the T. Learning to use this swipe down technique can allow you to type faster on the iPad. To get more detailed instructions on how to use this keyboard, as well as instructions for turning off this feature, check out this MacRumors article.
Most Direct Way To Schedule A Genius Bar Appointment
Do you want to schedule a Genius Bar appointment to talk with Apple about repairing your Mac or iPhone? Over the past few years, Apple has made it harder to schedule a Genius Bar appointment. There may be a good reason for this, such as Apple has learned that many issues that customers bring to the Genius Bar could be fixed by following some instructions in one of Apple’s support articles. Since I troubleshoot Apple devices for a living, I am pretty confident when I decide that a Genius Bar appointment is an appropriate next step. Here are the fastest ways I’ve discovered for scheduling a Genius Bar appointment. Read More from “Most Direct Way To Schedule A Genius Bar Appointment”
Fixing iPhone And iPad Charging Port Problems
Are you having problems reliably charging your iOS device, such as an iPhone, iPad or iPod Touch? When you try to plug in the device’s Lightning cable do you have to reinsert the cable multiple times? These are the 3 most-likely causes:
- Lint stuck in the Lightning port
- A flaky Lightning cable
- A faulty Lightning charing port
Here’s how to address each of these potential causes. Read More from “Fixing iPhone And iPad Charging Port Problems”
Recover Calendars, Contacts, Files Or Bookmarks from iCloud
Do you use iCloud to store your calendar events, contacts or Safari bookmarks? Do you store files in iCloud Drive? If so, you might like to know about a little-known feature of iCloud. You can login to iCloud.com and restore recently deleted files, bookmarks, contacts or calendars. I believe Apple first introduced the ability to restore individual files and other types of data during 2015, but I’ve never heard them highlight these features. Apple has an article which outlines how to use these iCloud data recovery features. MacRumors has written detailed instructions about how to recover data from iCloud.com, as well, so I won’t duplicate their effort here. It is convenient that Apple introduced this feature and has enhanced it over the past few years. I wish this were a better known feature, so help me spread the word by telling a friend.
Adding An Email Address to Rackspace’s Spam Filtering System
Do you use Rackspace as your email provider? Did a legitimate email from a friend or colleague show up in your Spam folder? If so, you could add your friend or colleague’s email address to Rackspace’s Safelist. A Safelist is sometimes called a whitelist and is the opposite of a blacklist. Emails from people listed on the safest will always be trusted and will be delivered to your Inbox. Read More from “Adding An Email Address to Rackspace’s Spam Filtering System”
Close All Safari Tabs On Your iPhone or iPad
Do you sometimes forget to close the web pages that you open on your iPad or iPhone? If so, here’s a tip on how you can quickly close all of the open web pages. Each page opens in a separate window. These windows are called Tabs. Read More from “Close All Safari Tabs On Your iPhone or iPad”
Update Malwarebytes But Don’t Upgrade Malwarebytes
Are you confused by messages from Malwarebytes about the need to update or upgrade? If so, you’re not alone. My general recommendation is that you always want to update Malwarebytes, but you probably don’t need to upgrade it. Read More from “Update Malwarebytes But Don’t Upgrade Malwarebytes”
Upgrade Or Replace Your Older (32-bit) Mac Applications
Have you recently started to see an alert indicating that one of your applications is not optimized for your Mac? This is a new alert that Apple added in macOS High Sierra version 10.13.4. This alert appears for older applications, what are called 32-bit applications. It’s important to understand that these older applications will continue to work fine as long as you use macOS High Sierra. Nothing is wrong. Nothing is broken. Apple is just giving users a heads up.
In 2017, Apple announced that macOS High Sierra would be the last version of the Mac operating system to support 32-bit apps without compromise. The meaning of the phrase “without compromise” is not entirely clear. It might mean that 32-bit applications will not work at all with High Sierra’s successor, or it could mean that they might work but with some limitations. Thus, it’s time to either upgrade or replace your older 32-bit Mac apps. Read More from “Upgrade Or Replace Your Older (32-bit) Mac Applications”
How To Migrate To A New iPhone
Do you want to replace your older iPhone with a new iPhone? Here are some general instructions for accomplishing this task. Please be aware that this article provides a general description of the process, but not precise, step-by-step instructions. I don’t provide these because there are a number of variations depending upon exactly which model iPhone you currently have, which model you buy and if you’re also switching cell phone carriers. Before you start the migration or even buy your new iPhone, make sure you backup your iPhone. I recommend backing up your iPhone to both iCloud and to iTunes on your Mac. Next, buy the new iPhone. To migrate, two tasks need to be done.
- Transfer phone service from the old iPhone’s SIM to the new iPhone’ SIM.
- Transfer the backup of your previous iPhone onto the new iPhone.
[Update 2023: Most users won’t need to move their SIM card any longer. For a handful of years, iPhones have had support both SIM cards and eSIMs, which are embedded SIMs built-into the iPhone. Apple switched to using the eSIM by default, starting with the introduction of the iPhone 14 in 2022, if I recall correctly. Check out this newer article about things to keep in mind when migrating to a new iPhone.
Entering your SMTP Password in Apple Mail Sierra And Newer
When you reset or change your email account password, you have to enter the new password in two places in your email account configurations in Mail. The first place is in the incoming mail settings. The second place is in the outgoing (SMTP) mail settings. In previous versions of Apple Mail it was tough to locate the proper place to adjust SMTP settings. In this newer version of Mail, Apple has made it easier since incoming and outgoing settings are right next to each other!
These instructions are for macOS Sierra and newer, that is, version 10.12 and higher. If you have an older version of macOS please refer to my older article on entering SMTP passwords.
Read More from “Entering your SMTP Password in Apple Mail Sierra And Newer”