kirbyTim focuses on residential customers, solo business owners and micro-businesses, typically with 5 or fewer people. Below is a list of some former and current business clients.

Tim has extensive experience supporting clients of the following types:

  • Graphic Designers, Web Designers, Illustrators and Artists.
  • Photographers and Videographers
  • Marketing, Public Relations, Advertising and Copy-Editing
  • Architects and Interior Designers
  • Veterinary Practices
  • Medical and Dental Practices

Read what Tim’s satisfied residential and business clients say about working with him.

If you’re a prospective client, this page provides answers to commonly asked questions.

Graphic Designers, Web Designers, Illustrators and Artists

Support for Adobe Creative Suite, font managers and backup and archiving systems.

Photographers and Videographers

Day-to-day storage needs and long-term archiving needs.

Marketing, Public Relations, Advertising and Copy-Editing

Support for shared calendars and address books, along with robust backup systems.

Architects and Interior Designers

Support for VectorWorks and AutoCAD as well as email archiving options.

Veterinary Practices

Support for DVMax servers and secure remote access.

Medical and Dental Practices

Support for MacPractice servers and secure remote access.

Other Solo Businesses
Other Micro Businesses

When it comes to tech support, I want the provider I hire to deliver substance, service and integrity. Sound Support has been my choice for over ten years.Regarding substance, founder, Tim Hannon is a technology authority. His specialty is Macintosh, and his expertise ranges freely through electronic worlds from the known to the peripheries of the possible and back. What’s the latest? Ask Tim. Got a budget constraint? Tim will prioritize your needs and keep you connected in the meantime. Need a best practice recommendation? Ask Tim, or subscribe and check your email every Sunday morning for his weekly Tech Tip. My kids know me as a tech clutz. I needed to migrate my email to a new host server company last month and I did the whole thing myself by following the easy-to-understand and foolproof DIY steps Tim outlined in his tech tip on migration.Making tech knowledge available for those interested is part of Sound Support’s package, if you want it. Not optional though is Sound Support’s ultra responsive, reliable and convenient service! Last week during a hardware failure, Tim returned my call in less than five minutes and stayed on the line till he remotely fixed the problem and outlined next options. Sound Support’s service is designed and staffed so it delivers efficient, effective technical triage when clients need it.I love the way Tim’s mind works—how he analyzes an issue, summarizes the problem, considers and tests solutions, recaps the discoveries to cement what’s learned. And he doesn’t stop there! Six months later, he’ll accurately recall the details in an impromptu call. His extraordinary talent for technical problem-solving is matched by his integrity and his service with a smile.

Susie Hammond
residential customer

Read more testimonials.