If Sophos detects that your Mac has a virus-infected file on it, here are instructions on how to use the Quarantine Manager to get rid of the infection. Previously, I’ve endorsed the use of an anti-virus application and specifically recommend Sophos or ClamXav.
Read moreSophos is a great anti-virus application for Mac users. Sophos is free for home users and quite affordable for business users. Sophos updates itself daily and scans every file that you download or open.
Read moreWhen you’re on vacation or out of the office for a day-long meeting would you like to send an auto-reply to email messages that you receive? If your email provider is Rackspace then follow these instructions. Rackspace is a premiere email provider and I regularly recommend Rackspace to my clients.
Read moreDid you know that Apple’s built-in search tool called Spotlight doesn’t search the entire hard drive? There are good reasons why Apple does this (which I won’t go into now), but there are also times when you want to be able to search the entire hard drive. When I’m troubleshooting a problem on a client’s … Read more
Are you retiring an older Mac that has a mechanical, spinning hard drive and its running macOS version 10.7 or higher? If so, here are instructions on how you can securely erase the Mac’s hard drive before you donate your Mac or sell it.
Read moreHere are instructions on how to rename your iPhone or iPad. The names of these devices are often copied from one device to the next so it’s possible that your new iPhone 6 might still be named Tim’s iPhone 4, for example. You don’t want that!
Read moreDo you use Gmail? When you click an email link on a web site does Apple Mail or some other email client open? If so, you should follow these instructions to make Gmail your default email client. I’ve provided instructions for the 3 most widely used web browsers: Safari, Chrome and Firefox. Follow the instructions … Read more
This week’s Tech Tip is a cautionary tale. Using Dropbox as your sole backup can be dangerous. I recently became aware of an incident that occurred in the summer of 2014. A user of the free version of Dropbox lost about 8000 files related to his PhD dissertation due to a bug in Dropbox’ Selective … Read more
Below are instructions on how to change your OS X user account picture. When you took your new Mac out of the box and turned it on initially, you were lead through creating a user account and either had one of the built-in photos randomly assigned to your User Account or you were offered the choice of … Read more
A few weeks ago Apple released an update which addresses the bash security vulnerability found in OS X during the last week of September 2014. The security vulnerability was nicknamed shellshock or the bash bug and reportedly affects all versions of OS X as well as many versions of Linux and Unix released over the past … Read more
When you reset or change your email account password, you have to enter the new password in two places in your email account configurations in Mail. The first place is in the incoming mail settings. The second place is in the outgoing (SMTP) mail settings. Locating these outgoing settings is not obvious, so I’m frequently asked how … Read more
Restarting fixes a variety of problems. It’s true! You might have heard the adage, When in doubt, restart or if you’ve ever called for computer support you’ve likely been asked Have you tried restarting yet? I know I ask my clients this question almost daily. If you’re having a problem with a device, please restart it. … Read more
I use iText Express as my everyday word processor. I know that Microsoft Word is the defacto standard and Apple’s Pages is a common alternative. I own both and use Pages when I want to easily mix text and graphics to create a newsletter or flyer, but I find that iText Express meets my everyday writing … Read more
Do you have thousands of email messages in your Inbox or Sent folder? If so, read on to learn how this can cause problems as well as better ways to organize your messages. Recently, I’ve had a string of users who have been negatively impacted since they’ve had over 10,000 messages in either their Inbox or Sent mail … Read more
I know you subscribe to my Tech Tips to get pearls of wisdom and nuggets of knowledge. Not this week. This Tech Tip is just for fun. Hope you enjoy it. I know we can all relate to this scenario. Computer: Please enter your new password. Person: cabbage
Read moreDid your new Mac come without a built-in CD/DVD drive? If you have an older Mac you can use a feature called Remote Disk to share the older Mac’s CD/DVD drive with your newer Mac. Here are instructions on how to set up that feature:
Read moreI’m able to provide remote support for my clients. In order to remotely connect to a Mac, it needs to be on and awake. Here are instructions on how to configure your Mac to never sleep. The instructions vary based on the processor in your Mac. To determine the processor, follow steps 1 and 2 below.
Read moreThis Tech Tip is a cautionary tale. As a general rule, I recommend that you avoid installing apps that claim to tune-up or optimize your Mac. Last week, I worked on two Macs whose performance was negatively impacted by MacKeeper, MacBooster and TuneUpMyMac. A third Mac’s web browsing had been hijacked by Conduit Search. It’s not clear … Read more
Here are instructions on how to burn an iPhoto slideshow to a DVD. Specifically, these instructions are for people who have the current versions of iPhoto (9.5.1) and iDVD (7.1.2) and want the slideshow to automatically start playing when the disc is inserted into a DVD player.
Read moreWould you like to use a wireless keyboard, mouse, or trackpad with your Mac? Bluetooth is a wireless technology that lets one connect various devices such as keyboards, mice, printers and speakers. The maximum range of Bluetooth is about 30 feet. People like the idea of Bluetooth devices since it reduces cable clutter. However, Bluetooth devices use batteries, so … Read more