Have you replaced your iPhone, iPad, Mac or AppleTV with a newer one? If so, did you remove that older device from your iCloud account? It is prudent to review the devices linked to your AppleID account and to remove devices that you no longer use. You can have a maximum of 10 devices connected … Read more
Do you have Office 2016 installed on your Mac? By any chance does the spellcheck feature work in Word but not Excel? Here’s a possible fix. A client recently reported having this problem. Spellcheck worked properly for her in Word 2016. When she opened Excel 2016, she’d click on the Review tab and then click … Read more
[Update Nov 2023: Sound Support no longer uses LogMeIn for remote access to client Macs.] Are you one of my clients? Do you have LogMeIn installed so I can remotely access your Mac to provide you with remote support? If so, a recent update to LogMeIn requires you to grant it greater access to your … Read more
Do you use Apple’s Mail application on your Mac? Do you want to remove one of your email accounts from Apple Mail? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Apple Mail.
Read moreAre you confused by messages from Malwarebytes about the need to update or upgrade? If so, you’re not alone. My general recommendation is that you always want to update Malwarebytes, but you probably don’t need to upgrade it.
Read moreHave you recently started to see an alert indicating that one of your applications is not optimized for your Mac? This is a new alert that Apple added in macOS High Sierra version 10.13.4. This alert appears for older applications, what are called 32-bit applications. It’s important to understand that these older applications will continue … Read more
Do you want to replace your older iPhone with a new iPhone? Here are some general instructions for accomplishing this task. Please be aware that this article provides a general description of the process, but not precise, step-by-step instructions. I don’t provide these because there are a number of variations depending upon exactly which model … Read more
Does your Mac need more memory? If you’re not sure of the difference between memory and storage please review my article about this. Briefly, a computer’s memory is a computer’s working space. The computer temporarily stores open files and open applications in memory. If your Mac doesn’t have enough memory then its performance can be … Read more
Do you have a MacBook Air or a MacBook Pro laptop that is running low on storage space? If so, there are a few ways you could increase the storage capacity of your laptop. One relatively easy and affordable option is to insert an SD (Secure Digital) card into the SD slot of your laptop. … Read more
Would you like to change the initial page displayed when you open Firefox on your Mac? If so, follow these instructions. Fortunately, Google hasn’t changed this very much over the past few years. These instructions will certainly work on Firefox versions 40-57, and maybe newer versions. In some version after 57 but before 63, Firefox … Read more
Did you know that you can easily look up any word’s definition that you’re reading in an email or web page on your Mac, iPhone or iPad? All of your Apple devices have built-in dictionaries which are used to display definitions. Here are instructions for performing a look up on your Mac. Instructions for your … Read more
Would you like to change the initial page displayed when you open Google Chrome on your Mac? If so, follow these instructions. Fortunately, Google hasn’t changed this very much over the past few years. These instructions will certainly work on Chrome versions 49-72, and maybe newer versions. Open Chrome, click on the Chrome menu and … Read more
Do you use Apple’s Photos application to store and edit your photos on your Mac? Photos is a capable Mac application and Apple continually slips in new features and refines the interface since they introduced it in April 2015. For example, in Photos version 3.0, introduced as part of macOS High Sierra in October 2017, … Read more
Would you like to change the initial page displayed when you open Safari on your Mac? If so, follow these instructions. Fortunately, Apple hasn’t changed how this is done in many versions of Safari. These instructions will certainly work on Safari versions 5-11 on Mac OS X version 10.6.x up to macOS High Sierra (aka … Read more
Are you prepared to handle the theft of your Mac? Unfortunately, I had to test my own disaster recovery procedures when my laptop was stolen this past week. In situations like this, I believe there are two priorities. First, is the data on the Mac inaccessible? Second, can one get up and running on another Mac with … Read more
A kernel panic refers to a very specific type of computer freeze. A variety of things can cause kernel panics. Below is a description of how your Mac behaves when it experiences a kernel panic so you can recognize it if this happens to you.
Read moreWere you using the CrashPlan Home backup service? Have you now switched to BackBlaze or some equivalent backup service? Once you know that BackBlaze has completed its initial backup of your Mac then it’s safe to get rid of CrashPlan. It is my understanding that it is not possible to actually shutdown or close your CrashPlan … Read more
Have you used MalwareBytes to remove malware from your Mac? Malwarebytes does a great job of removing harmful software from your Mac, but it sometimes leaves bits and pieces of the malware on your Mac. These remnants are not harmful to your Mac, but I like to get rid of them anyway. If you are one … Read more
[Update: February 2019 – A few months ago Microsoft released Office 2019 for both Windows and Mac so you should buy Office 2019 now, instead of Office 2016. Microsoft has announced that support for Office 2016 ends on October 13, 2020.] If you use Office 2011, it’s time for you to start planning your upgrade … Read more
If you use CrashPlan Home then you need to make a change. Code42, the company that makes CrashPlan sent out emails announcing that they are sunsetting their CrashPlan Home product and will focus on CrashPlan for Business. As of August 22, 2017 it’s no longer possible to renew or extend an existing CrashPlan for Home subscription. Additionally, … Read more