Apple Starts MacBook Pro Video Repair Program

Do you own a 15″ or 17″ MacBook Pro? Does it suffer from distorted video, no video or random reboots? If so, the cause might be a defective video card. If this is the cause, Apple may repair it for free.

On February 20 Apple initiated a new video repair program for certain 15″ and 17″ MacBook Pros manufactured in 2011 and some 15″ Retina MacBook Pros made between mid 2012 and early 2013. Apple calls this a repair extension program. Full details are listed on Apple’s web site.

To determine if a laptop is affected, Apple’s web site directs users to their Check Your Support and Coverage page. On this page you’ll need to enter the serial number of your laptop. The web page will indicate whether or not your laptop is eligible for free repair. This repair extension program ends in February 2016 or 3 years from date of purchase, whichever is longer.

To locate your laptop’s serial number do this:

If your Mac is using OS X 10.8 or higher, click on the Apple menu and select About This Mac. Your Mac’s serial number is listed in the Overview section. Select it and copy it. Then paste it into the appropriate field on Apple’s Support and Coverage page.

If your Mac is using OS X 10.7, click on the Apple menu and select About This Mac. Then click the More Info button. In the Overview section the serial number is listed. Select it and copy it. Then paste it into the appropriate field on Apple’s Support and Coverage page.

If your Mac is using OS X 10.6, click on the Apple menu and select About This Mac. Then click the More Info button. Then click System Report. Choose Hardware section from the left column. Then on the right-hand side, the serial number is listed. Select it and copy it. Then paste it into the appropriate field on Apple’s Support and Coverage page.

If you want to read more about the video issues and complaints from users that led-up to this recall, please read this ComputerWorld story.

 

Leave a Reply