Are you trying to decide if you should buy Office for Mac as part of a Microsoft 365 subscription or as a stand-alone product? [Note: Microsoft 365 used to be called Office 365, but Microsoft re-branded in in early 2020.] While cost is one important consideration it is not the only one. I’d like to … Read more
Have you received an email which starts off by listing one of your passwords and then goes on to indicate that a video recording of you watching an adult content video which will be sent to your friends unless you pay a few thousand dollars in bitcoin? Please don’t believe everything you read. Emails like … Read more
Have you ever wanted to make a video recording of either yourself or your Mac’s screen? Have you ever needed to make a quick audio recording of your voice using your Mac? You can do this easily using Apple’s QuickTime Player. QuickTime Player is a free application and it comes bundled with the Mac operating system (macOS). … Read more
Do you use Outlook 2016 on your Mac? Have you ever needed to import email messages stored in an mbox file? Mbox files are a common way to store email messages on computers using the UNIX operating system. Since the Mac operating system is a derivative of UNIX, Apple’s own Mail application stores its email … Read more
Do you own an Apple Watch? Do you wonder what about the meaning of the dots and icons that appear at the top center of the watch’s screen? Those dots and icons are called Status Indicators. Apple has wonderful, concise guide to these Apple Watch status indicators
Read moreDo you want to encrypt an external hard drive or USB flash drive connected to your Mac? Encrypting the drive will protect the data on that drive. Each time that drive is connected to another Mac you’ll need to enter a password before the drive is available and before you can view or edit the … Read more
Did a friend or colleague tell you that he or she did not receive an email that you sent? If so, here are the initial steps that you should take to identify the reason for this. The problem could be on your end or on his or her end so let’s start by trying to … Read more
Do you frequently drive to a handful of destinations such as your home, office, gym, coffee shop, restaurant or storage unit? Did you know that you can mark these frequently visited locations as Favorites in the Maps app on your iPhone? Then you can easily get directions to these destinations. Even if you know your … Read more
Did you know that there are thousands of invisible files on your Mac? Have you ever needed to locate or delete one of these invisible files? Here are a couple of ways to be able to access the invisible files and folders on your Mac. A cautionary note, Apple makes these files invisible for a … Read more
Have you ever wanted to rename a group of files? For example, maybe you wanted to select a group of images and give them names like Grand Canyon 1, Grand Canyon 2, etc. Here are a three ways to accomplish this task.
Read moreHave you heard that the AppleWatch can be used to make and receive phone calls? It’s true, starting with the AppleWatch Series 3 which Apple introduced in September 2017. That said, there are a few details that one should be aware of.
Read moreHave you replaced your iPhone, iPad, Mac or AppleTV with a newer one? If so, did you remove that older device from your iCloud account? It is prudent to review the devices linked to your AppleID account and to remove devices that you no longer use. You can have a maximum of 10 devices connected … Read more
Do you have Office 2016 installed on your Mac? By any chance does the spellcheck feature work in Word but not Excel? Here’s a possible fix. A client recently reported having this problem. Spellcheck worked properly for her in Word 2016. When she opened Excel 2016, she’d click on the Review tab and then click … Read more
[Update Nov 2023: Sound Support no longer uses LogMeIn for remote access to client Macs.] Are you one of my clients? Do you have LogMeIn installed so I can remotely access your Mac to provide you with remote support? If so, a recent update to LogMeIn requires you to grant it greater access to your … Read more
Do you use Apple’s Mail application on your iPhone or iPad? Do you want to remove one of your email accounts? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Mail on your iPhone or iPad.
Read moreDo you use Apple’s Mail application on your Mac? Do you want to remove one of your email accounts from Apple Mail? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Apple Mail.
Read moreHave you updated your iPad to iOS 11? If so, you may have noticed that all of the keys now display both a letter as well as either a number or a symbol. For example, the “T” key displays both a T and a 5. If you want to type a T, of course, you … Read more
Do you want to schedule a Genius Bar appointment to talk with Apple about repairing your Mac or iPhone? Over the past few years, Apple has made it harder to schedule a Genius Bar appointment. There may be a good reason for this, such as Apple has learned that many issues that customers bring to … Read more
Are you having problems reliably charging your iOS device, such as an iPhone, iPad or iPod Touch? When you try to plug in the device’s Lightning cable do you have to reinsert the cable multiple times? These are the 3 most-likely causes: Lint stuck in the Lightning port A flaky Lightning cable A faulty Lightning … Read more
Do you use iCloud to store your calendar events, contacts or Safari bookmarks? Do you store files in iCloud Drive? If so, you might like to know about a little-known feature of iCloud. You can login to iCloud.com and restore recently deleted files, bookmarks, contacts or calendars. I believe Apple first introduced the ability to restore … Read more