Make Sure You Enable “Find My” On Your iPhone Or iPad

This week’s Tech Tip is a cautionary tale. Please make sure you enable the Find My feature on your iPhone or iPad if you bought AppleCare+ with Theft and Loss protection. The Find My feature was originally called Find My iPhone, but Apple renamed it since it has been added to the Mac, Apple Watch, and other devices. I provide instructions below on how to enable this feature, but first, here’s why it’s important to enable this feature.

Recently a client lost her iPhone 11. She called AppleCare to file a claim since she bought the version of AppleCare+ with Theft and Loss which includes up to two incidents of accidental damage, theft or loss coverage every 24 months. Her claim was denied since the Find My feature was not enabled on her iPhone. Ouch. That’s a bitter bill to swallow.

Here are instructions for enabling Find My. These instructions are for iOS 10.3 and higher. If you have an older version of iOS follow my older instructions.

  • Wake up your iPhone or iPad
  • Tap on Settings
  • Tap on your name, listed at the top
  • Scroll down and tap Find My
  • Tap on Find My iPhone (or whatever type of device you are using), slide the on/off button to the on position. I also recommend enabling all of the other features listed: Find My Network and Send Last Location.

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