Have you heard that the AppleWatch can be used to make and receive phone calls? It’s true, starting with the AppleWatch Series 3 which Apple introduced in September 2017. That said, there are a few details that one should be aware of. Read More
Have you replaced your iPhone, iPad, Mac or AppleTV with a newer one? If so, did you remove that older device from your iCloud account? It is prudent to review the devices linked to your AppleID account and to remove devices that you no longer use. You can have a maximum of 10 devices connected to your account at one time including a maximum of 5 computers. Read More
Do you have Office 2016 installed on your Mac? By any chance does the spellcheck feature work in Word but not Excel? Here’s a possible fix. A client recently reported having this problem. Spellcheck worked properly for her in Word 2016. When she opened Excel 2016, she’d click on the Review tab and then click the Spelling button and nothing would happen. Read More
Are you one of my clients? Do you have LogMeIn installed so I can remotely access your Mac to provide you with remote support? If so, a recent update to LogMeIn requires you to grant it greater access to your Mac. A window notifying you of this will appear on your Mac’s screen. Please go ahead and give LogMeIn the access that it is requesting. Read More
Do you use Apple’s Mail application on your iPhone or iPad? Do you want to remove one of your email accounts? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Mail on your iPhone or iPad. Read More
Do you use Apple’s Mail application on your Mac? Do you want to remove one of your email accounts from Apple Mail? This process isn’t difficult, but there are a couple of non-obvious steps. Here are instructions for removing an email account from Apple Mail. Read More
Have you updated your iPad to iOS 11? If so, you may have noticed that all of the keys now display both a letter as well as either a number or a symbol. For example, the “T” key displays both a T and a 5. If you want to type a T, of course, you simply tap the T key. If you want to type a 5 swipe down on the T. Learning to use this swipe down technique can allow you to type faster on the iPad. To get more detailed instructions on how to use this keyboard, as well as instructions for turning off this feature, check out this MacRumors article.
Do you want to schedule a Genius Bar appointment to talk with Apple about repairing your Mac or iPhone? Over the past few years, Apple has made it harder to schedule a Genius Bar appointment. There may be a good reason for this, such as Apple has learned that many issues that customers bring to the Genius Bar could be fixed by following some instructions in one of Apple’s support articles. Since I troubleshoot Apple devices for a living, I am pretty confident when I decide that a Genius Bar appointment is an appropriate next step. Here are the fastest ways I’ve discovered for scheduling a Genius Bar appointment. Read More
Are you having problems reliably charging your iOS device, such as an iPhone, iPad or iPod Touch? When you try to plug in the device’s Lightning cable do you have to reinsert the cable multiple times? These are the 3 most-likely causes:
- Lint stuck in the Lightning port
- A flaky Lightning cable
- A faulty Lightning charing port
Here’s how to address each of these potential causes. Read More
Do you use iCloud to store your calendar events, contacts or Safari bookmarks? Do you store files in iCloud Drive? If so, you might like to know about a little-known feature of iCloud. You can login to iCloud.com and restore recently deleted files, bookmarks, contacts or calendars. I believe Apple first introduced the ability to restore individual files and other types of data during 2015, but I’ve never heard them highlight these features. Apple has an article which outlines how to use these iCloud data recovery features. MacRumors has written detailed instructions about how to recover data from iCloud.com, as well, so I won’t duplicate their effort here. It is convenient that Apple introduced this feature and has enhanced it over the past few years. I wish this were a better known feature, so help me spread the word by telling a friend.