Recently, we’ve fielded a spate of questions from people who have used an AI chatbot to help with a technical issue and then asked us to confirm whether the information was accurate, helpful, or even safe.

First off, we’re not offended. If you can work through simple problems on your own with the help of an AI chatbot, that lets us focus on helping you with the bigger picture and issues that can be solved only by someone with awareness of your physical setup or broad knowledge of your workflow.

However, the mere fact that we’re getting these questions shows that people aren’t entirely comfortable with the AI answers, which is a good thing. Because chatbots work by giving you the most statistically likely words from their training models or extracted from search results, they can sometimes return incorrect information that could be harmful or even damaging. And, of course, they’ll do so in a breezy, confident tone that doesn’t suggest any concern. Read More from “When to Trust AI Tech Answers (And When to Call Us)”

Most AI chatbots, including ChatGPT, Claude, and Google’s Gemini, let you control whether your conversations will be used to train future models. While allowing this could improve the AI, it also means that sensitive business information and intellectual property could become part of the chatbot’s training data. Once data is incorporated into AI training, it likely can’t be removed. Even with training disabled, you should be cautious about sharing sensitive business details, trade secrets, or proprietary code with any AI system. To reduce risks, disable these training options: Read More from “Keep Sensitive Data Private by Disabling AI Training Options”

With Apple’s recent launch of AppleCare One, which covers multiple devices, and updates to its traditional AppleCare+ plans, you might be wondering what the best strategy is for post-warranty coverage of your Apple devices. Here’s what we suggest. Read More from “When Should You Subscribe to AppleCare?”

Are you considering getting one of the new iPhone 17 models? While it’s always tempting to unbox a new device and dive right in, taking a methodical approach to setup will save you from potential frustrations down the road. When you’re ready to transfer your data—and, for many people, that means much of your digital life—to the new iPhone, follow these step-by-step instructions. For visual learners, Apple provides helpful setup videos as well. Read More from “Follow This Advice Before Switching to a New iPhone 17”

In the tech world, September brings the fruits of Apple’s harvest: new iPhones, Apple Watches, and AirPods. At its recent Awe Dropping event, Apple introduced the new iPhone 17 lineup, the ultra-thin iPhone Air, the Apple Watch SE 3, Apple Watch Series 11, Apple Watch Ultra 3, and the AirPods Pro 3. Read More from “Apple Unveils New iPhone 17 Lineup, Updated Apple Watches, and AirPods Pro 3”

Apple has raised the monthly subscription fee for Apple TV+ to $12.99, marking the third price increase since the streaming service launched at $4.99 in 2019. While the monthly cost has increased, Apple kept the annual subscription priced at $99, making it a more economical choice for those who plan to maintain their subscription throughout the year. Apple doesn’t put the annual billing option front and center on the Apple TV+ website, as you can see below, but you can easily switch to it in Settings > Your Name > Subscriptions on your iPhone or iPad or in System Settings > Your Name > Media & Purchases > Subscriptions > Manage on a Mac. Read More from “Pay for Apple TV+ Annually to Avoid the Recent Monthly Price Increase”

If you use Dropbox Passwords, it’s time to switch to a new password manager. Dropbox has announced it will discontinue the service on October 28, 2025, with key features being disabled in phases starting August 28. After the final shutdown date, all stored passwords will be permanently deleted. Dropbox recommends users switch to 1Password and has made that super easy. Read More from “Dropbox Passwords Ending: Switch to 1Password Now”

We hope you never need a new recovery option that Apple has added to the iPhone 16 and current iPad mini (with an A17 Pro chip). If a device gets stuck during an iOS or iPadOS update, you may see an animation of devices being moved close together, indicating that it’s in recovery mode. Apple’s new solution to a failed update involves attaching the device in recovery mode to power and placing it next to another unlocked device that’s connected to Wi-Fi and running iOS 18 or iPadOS 18. Read More from “Recovering from a Failed Update with a Nearby iPhone or iPad”

Apple has launched AppleCare One, a new device protection plan that consolidates coverage for multiple Apple devices into a single monthly subscription. For $19.99 per month, US customers can protect up to three devices, with any additional devices costing $5.99 each per month. The plan includes unlimited repairs of accidental damage, battery replacements when capacity drops below 80%, and up to three annual claims for theft or loss of an iPhone, iPad, or Apple Watch. You can add most devices up to 4 years old to your plan, though older devices must be in good condition and may require a diagnostic check. Read More from “Apple Introduces AppleCare One for Multi-Device Coverage”

Questions about AI from our clients keep coming in, with many asking which tools to choose. It’s understandable confusion—the number of AI chatbots has skyrocketed, and lesser-known ones are often highlighted or promoted on social media as the next big thing. The rapid pace of change in the field can be overwhelming, with major announcements happening every month. Read More from “Choosing the Best AI Chatbot for Your Needs”