Recently, we’ve fielded a spate of questions from people who have used an AI chatbot to help with a technical issue and then asked us to confirm whether the information was accurate, helpful, or even safe. First off, we’re not offended. If you can work through simple problems on your own with the help of […]
Read moreWith the release of iOS 18.6.1 and watchOS 11.6.1, Apple restored blood oxygen monitoring capabilities to US Apple Watch Series 9, Series 10, and Ultra 2 models that previously had this feature disabled due to a patent infringement suit by medical device maker Masimo. Apple’s redesign processes blood oxygen data on the paired iPhone rather […]
Read moreMost AI chatbots, including ChatGPT, Claude, and Google’s Gemini, let you control whether your conversations will be used to train future models. While allowing this could improve the AI, it also means that sensitive business information and intellectual property could become part of the chatbot’s training data. Once data is incorporated into AI training, it […]
Read moreWith Apple’s recent launch of AppleCare One, which covers multiple devices, and updates to its traditional AppleCare+ plans, you might be wondering what the best strategy is for post-warranty coverage of your Apple devices. Here’s what we suggest. Your AppleCare Choices First, to make sure we’re all on the same page, Apple now offers three […]
Read moreAre you considering getting one of the new iPhone 17 models? While it’s always tempting to unbox a new device and dive right in, taking a methodical approach to setup will save you from potential frustrations down the road. When you’re ready to transfer your data—and, for many people, that means much of your digital […]
Read moreIn the tech world, September brings the fruits of Apple’s harvest: new iPhones, Apple Watches, and AirPods. At its recent Awe Dropping event, Apple introduced the new iPhone 17 lineup, the ultra-thin iPhone Air, the Apple Watch SE 3, Apple Watch Series 11, Apple Watch Ultra 3, and the AirPods Pro 3. These are updates […]
Read moreApple has raised the monthly subscription fee for Apple TV+ to $12.99, marking the third price increase since the streaming service launched at $4.99 in 2019. While the monthly cost has increased, Apple kept the annual subscription priced at $99, making it a more economical choice for those who plan to maintain their subscription throughout […]
Read moreBelow are my current basic recommendations for protecting your data on your Mac, protecting your online accounts, and reducing the likelihood that you would fall for ever more sophisticated scams. I’ll update my recommendations over time so review this Tech Tip periodically. I expand on these security and privacy recommendations in an earlier Tech Tip. … Read more
If you use Dropbox Passwords, it’s time to switch to a new password manager. Dropbox has announced it will discontinue the service on October 28, 2025, with key features being disabled in phases starting August 28. After the final shutdown date, all stored passwords will be permanently deleted. Dropbox recommends users switch to 1Password and […]
Read moreThose who prefer keeping their hands on the keyboard may appreciate Apple’s addition of a new shortcut in macOS 15 Sequoia. Instead of Control-clicking to open a contextual menu with commands to apply to the current selection, you can press Control-Return. Since it’s so new, it doesn’t work in some older apps or those that […]
Read moreWe hope you never need a new recovery option that Apple has added to the iPhone 16 and current iPad mini (with an A17 Pro chip). If a device gets stuck during an iOS or iPadOS update, you may see an animation of devices being moved close together, indicating that it’s in recovery mode. Apple’s […]
Read moreLet’s look at how to keep your body comfortable and healthy when you interact physically with your Mac. In a word: ergonomics. You’ll find it easier to focus and be productive if nothing hurts. Plus, you want to avoid long-term problems like carpal tunnel syndrome and chronic neck strain. While some workplace setups may be […]
Read moreAlthough Apple’s products and services generally live up to Steve Jobs’s phrase “it just works,” problems do occur, opening the door to scams targeting users seeking tech support. As professional providers of technical support, we’ve seen firsthand how these frauds have evolved from simple pop-ups to disturbingly convincing operations and how easy it is to […]
Read moreAlthough Macs are highly reliable, unusual problems can still rear their ugly heads. Often, these issues are caused by software you’ve installed or accessories you’ve connected. If you’re experiencing Mac misbehavior that isn’t easily fixed by restarting, updating software, or unplugging a dodgy device, try safe mode. (Seriously, before checking if safe mode will help […]
Read moreA massive heat dome earlier this summer exposed large swaths of the United States to heat index values approaching or exceeding 120ºF, underscoring the importance of protecting our devices from heat damage. Overheating can degrade performance, interrupt charging, disable features, and cause general device instability. When Temperature Becomes a Problem You might be surprised by […]
Read moreApple has launched AppleCare One, a new device protection plan that consolidates coverage for multiple Apple devices into a single monthly subscription. For $19.99 per month, US customers can protect up to three devices, with any additional devices costing $5.99 each per month. The plan includes unlimited repairs of accidental damage, battery replacements when capacity […]
Read moreIs your Mac abruptly restarting due to a kernel panic? A kernel panic is a very particular type of freeze or crash. The core of the Mac operating system (macOS) is called the kernel. When it gets confused it panics and the whole computer stops working. The computer then automatically restarts after a few seconds. … Read more
Here’s a new scam to watch for. A client reported running across a suspicious website masquerading as a human verification test. Instead of asking him to click pictures or solve a math equation, this one asked him to copy some text from the page and paste it into Terminal. The text was actually an encoded […]
Read moreIn 2020, Apple introduced the M1 chip, the first of the family of Apple silicon chips that now power the entire Mac lineup. At the time, Apple said it would “continue to support and release new versions of macOS for Intel-based Macs for years to come.” Since then, it has become clear that Macs with […]
Read moreQuestions about AI from our clients keep coming in, with many asking which tools to choose. It’s understandable confusion—the number of AI chatbots has skyrocketed, and lesser-known ones are often highlighted or promoted on social media as the next big thing. The rapid pace of change in the field can be overwhelming, with major announcements […]
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