It is increasingly difficult to distinguish between legitimate phone calls and scam phone calls. Scammers use ever more sophisticated deception methods to convince people to reveal personal information such as an account password or credit card details. One example of these sophisticated methods is described in this Krebs On Security article about phone phishing.
To help you avoid being tricked by a scammer, Apple details what to expect when you interact with a member of Apple’s support team. This article outlines how Apple might ask you to confirm your ownership of your Apple Account. It also outlines what Apple will not ask you to do. By learning what Apple will and won’t ask you to do, you’ll be more tech-savvy and thus less likely to fall for a scam.
Read More from “What to Expect when in Contact with Apple Support”