We think it’s better to be proactive rather than reactive when securing and protecting the sensitive personal data stored on your devices.
It’s better to setup a backup system and know that it’s working rather than losing data when a problem occurs and wishing you had a backup.
In the same way, it’s best to improve one’s password habits and use long and random, but memorable passwords and store them in a password manager, like 1Password or Apple Passwords.
If you feel similarly, then we encourage you to become a member of Proactive Support Plan (PSP).
PSP lets us keep our finger on the pulse of your Mac to provide you with the best, most timely support possible.
PSP members receive a discounted labor rate. New clients receive the discounted labor rate for their first session. After the initial visit, clients can decide if they want to join PSP.
What Customers Are Saying About PSP:
“I am aware that replacing my laptop will probably need to be done before the end of the year. I will try the suggestions you’ve made, and do appreciate this feedback including if I should be planning to replace sooner. Thank you!”
– Barbara, a residential client
Overview
Some leading features of Proactive Support Plan (PSP) are:
- Continuous Proactive Monitoring of the health of your Mac, iPhone, and iPad
- Daily scans for and removal of malware
- Monitoring the backups of your Mac, iPhone, and iPad
- Remote support and maintenance, including either enforced operating system updates or periodic reminders to update one’s Mac, iPhone, or iPad
- Reduced service rate ($180/hr instead of $230/hr)
- Priority Scheduling
- An annual Mac audit verifying security settings, malware-free status, and projected hardware longevity
- Hardware and software inventories which can aid in planning upgrades, purchasing new products, and insuring products
Pricing
The cost covers our licensing costs and some of our time monitoring and responding to email alerts generated by this system. This cost does not include any labor. Labor is billed at the discounted hourly rate.
Getting Started
Contact us to sign-up for the service. Tim will either help you get the software installed on your devices or send you a link to download and install the applications yourself.
System Requirements
Clients must be willing to do the following:
- Keep their devices on supported versions of macOS, iOS, or iPadOS. Apple officially supports the current version of the operating system and two prior versions.
- Setup automated backups of their Mac, iPhone and/or iPad using Time Machine, Backblaze, or a similar system.
These are the system requirements for the tools I currently use:
- Splashtop Streamer and Splashtop SOS require macOS 10.13 or newer and iOS 15 or newer
- Addigy requires MacOS 12 or newer and iOS 15 or newer
- Watchman Monitoring requires MacOS 10.13 or newer
“Tim has been great since he’s helped us with our IT issues. I am most appreciative of the fact that he takes the time to work with us to arrive at solutions to our IT problems. With Tim, we know what the issue is, we know what our options are, and we know what the right solution is, all thanks to Tim’s expertise and patience.”
Read more testimonials.