I’m pleased to offer a remote monitoring, maintenance and support service (RMMS). This system actively monitors the health of your Mac and if problems are detected it sends me email alerts. I’ll either remotely fix the issue and let you know that the situation has been resolved or contact you to schedule a remote support session. My remote support time is billed at my regular hourly rate.
RMMS lets me keep my finger on the pulse of your Mac.
This service is a requirement if you wish to work with me on an on-going basis.
If you’re a prospective customer, I’m happy to offer you one time before you decide if you’d like to sign-up for my RMMS service plan and work with me on an on-going basis.
Overview
The 3 primary features of my remote monitoring, maintenance and support service (RMMS) are:
Proactive Monitoring of Macintosh computers using Watchman Monitoring. This includes, but is not limited to, the monitoring of:
- backup systems
- hard drive fullness
- hard drive health
- laptop battery health
- presence of malware
Remote Support and Maintenance – I have the ability to remotely connect to your Macs, iPhones and iPads using a product named Splashtop. I can provide you with troubleshooting support or training. I’m also able to remotely fix some problems.
Inventorying – My tools allow me to produce detailed hardware and software inventories. This can be helpful when planning purchases for your home or business or if you ever need to complete a police report or insurance claim for stolen devices.
Basic Costs of RMMS
The cost covers my licensing costs and some of my time monitoring and responding to email alerts generated by this system. This cost does not include any remote support. My remote support time is billed at my regular hourly rate.
Getting Started
Contact us to sign-up for the service. Tim will either help you get the software installed on your Mac or send you a link to download and install the applications yourself.
System Requirements
These are the system requirements for the tools I use, as of mid 2023:
- Splashtop Streamer and Splashtop SOS require macOS 10.10 or newer
- Splashtop SOS for iPhone and iPad requires iOS 13 or newer
- Addigy requires MacOS 10.13 or newer
- Watchman Monitoring requires MacOS 10.13 or newer
“When it comes to tech support, I want the provider I hire to deliver substance, service and integrity. Sound Support has been my choice for over ten years.Regarding substance, founder, Tim Hannon is a technology authority. His specialty is Macintosh, and his expertise ranges freely through electronic worlds from the known to the peripheries of the possible and back. What’s the latest? Ask Tim. Got a budget constraint? Tim will prioritize your needs and keep you connected in the meantime. Need a best practice recommendation? Ask Tim, or subscribe and check your email every Sunday morning for his weekly Tech Tip. My kids know me as a tech clutz. I needed to migrate my email to a new host server company last month and I did the whole thing myself by following the easy-to-understand and foolproof DIY steps Tim outlined in his tech tip on migration.Making tech knowledge available for those interested is part of Sound Support’s package, if you want it. Not optional though is Sound Support’s ultra responsive, reliable and convenient service! Last week during a hardware failure, Tim returned my call in less than five minutes and stayed on the line till he remotely fixed the problem and outlined next options. Sound Support’s service is designed and staffed so it delivers efficient, effective technical triage when clients need it.I love the way Tim’s mind works—how he analyzes an issue, summarizes the problem, considers and tests solutions, recaps the discoveries to cement what’s learned. And he doesn’t stop there! Six months later, he’ll accurately recall the details in an impromptu call. His extraordinary talent for technical problem-solving is matched by his integrity and his service with a smile.”
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