How to Encourage Successful AI Use in Your Organization

The AI hype train continues to gain momentum, with breathless reports of rapid user growth, billion-dollar deals, and sky-high company valuations. At the same time, it’s easy to highlight AI pilot failures, problematic uses, and worries about job losses. As always, reality lies between the extremes. AI is just another technological tool, like spreadsheets, email, […]

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Five Invisible Characters That Still Matter in Word Processing and Layout

In earlier eras of word processing, users were much more likely to encounter explanations of document structure—not because everyone had to become an expert, but because knowledge was shared differently. Software shipped with detailed manuals, user groups and training classes focused on how documents worked under the hood, and power users routinely shared mental models […]

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When Google Points to a Chatbot Conversation, Be Skeptical

Here’s something new to watch out for: poisoned chatbot conversations surfaced in Google searches. The sharing features in ChatGPT, Claude, Gemini, Grok, and other chatbots allow users to publish their conversations as public Web pages, which can be indexed by search engines and appear alongside traditional websites in search results. Attackers can seed those conversations […]

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Canva’s Free Affinity App Takes on Adobe Creative Cloud

Adobe’s Creative Cloud apps—Photoshop, Illustrator, and InDesign—are best-in-class, and for many people, they’re essential. But if you’re paying $70 per month for a Creative Cloud subscription even though you don’t need the full power of Adobe’s apps, consider Canva’s new Affinity app, available for free for macOS and Windows, with iPadOS coming soon. The extremely […]

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