Below are my current basic recommendations for protecting your data on your Mac, protecting your online accounts, and reducing the likelihood that you would fall for ever more sophisticated scams. I’ll update my recommendations over time so review this Tech Tip periodically. I expand on these security and privacy recommendations in an earlier Tech Tip. … Read more
If you use Dropbox Passwords, it’s time to switch to a new password manager. Dropbox has announced it will discontinue the service on October 28, 2025, with key features being disabled in phases starting August 28. After the final shutdown date, all stored passwords will be permanently deleted. Dropbox recommends users switch to 1Password and […]
Read moreThose who prefer keeping their hands on the keyboard may appreciate Apple’s addition of a new shortcut in macOS 15 Sequoia. Instead of Control-clicking to open a contextual menu with commands to apply to the current selection, you can press Control-Return. Since it’s so new, it doesn’t work in some older apps or those that […]
Read moreWe hope you never need a new recovery option that Apple has added to the iPhone 16 and current iPad mini (with an A17 Pro chip). If a device gets stuck during an iOS or iPadOS update, you may see an animation of devices being moved close together, indicating that it’s in recovery mode. Apple’s […]
Read moreLet’s look at how to keep your body comfortable and healthy when you interact physically with your Mac. In a word: ergonomics. You’ll find it easier to focus and be productive if nothing hurts. Plus, you want to avoid long-term problems like carpal tunnel syndrome and chronic neck strain. While some workplace setups may be […]
Read moreAlthough Apple’s products and services generally live up to Steve Jobs’s phrase “it just works,” problems do occur, opening the door to scams targeting users seeking tech support. As professional providers of technical support, we’ve seen firsthand how these frauds have evolved from simple pop-ups to disturbingly convincing operations and how easy it is to […]
Read moreAlthough Macs are highly reliable, unusual problems can still rear their ugly heads. Often, these issues are caused by software you’ve installed or accessories you’ve connected. If you’re experiencing Mac misbehavior that isn’t easily fixed by restarting, updating software, or unplugging a dodgy device, try safe mode. (Seriously, before checking if safe mode will help […]
Read moreA massive heat dome earlier this summer exposed large swaths of the United States to heat index values approaching or exceeding 120ºF, underscoring the importance of protecting our devices from heat damage. Overheating can degrade performance, interrupt charging, disable features, and cause general device instability. When Temperature Becomes a Problem You might be surprised by […]
Read moreApple has launched AppleCare One, a new device protection plan that consolidates coverage for multiple Apple devices into a single monthly subscription. For $19.99 per month, US customers can protect up to three devices, with any additional devices costing $5.99 each per month. The plan includes unlimited repairs of accidental damage, battery replacements when capacity […]
Read moreIs your Mac abruptly restarting due to a kernel panic? A kernel panic is a very particular type of freeze or crash. The core of the Mac operating system (macOS) is called the kernel. When it gets confused it panics and the whole computer stops working. The computer then automatically restarts after a few seconds. … Read more
Here’s a new scam to watch for. A client reported running across a suspicious website masquerading as a human verification test. Instead of asking him to click pictures or solve a math equation, this one asked him to copy some text from the page and paste it into Terminal. The text was actually an encoded […]
Read moreIn 2020, Apple introduced the M1 chip, the first of the family of Apple silicon chips that now power the entire Mac lineup. At the time, Apple said it would “continue to support and release new versions of macOS for Intel-based Macs for years to come.” Since then, it has become clear that Macs with […]
Read moreQuestions about AI from our clients keep coming in, with many asking which tools to choose. It’s understandable confusion—the number of AI chatbots has skyrocketed, and lesser-known ones are often highlighted or promoted on social media as the next big thing. The rapid pace of change in the field can be overwhelming, with major announcements […]
Read moreGoogle has created a free service that lets you see what of your personal and professional information has been published on the Web. Once you provide your name, address, phone numbers, and email addresses to Google’s Results About You website, Google will inform you if that info appears in search results. (Don’t worry, you’re not […]
Read moreIf you own a smart TV or are shopping for a new one, you should be aware of a troubling trend: modern TVs have evolved from simple screens into sophisticated surveillance devices. You can protect your privacy by using an Apple TV as your streaming device rather than relying on built-in smart TV features. If […]
Read moreData breaches keep coming, and the latest one revealed by Cybernews involves 16 billion passwords. There’s no way to know for sure if your passwords are included, though it’s always worth checking Have I Been Pwned and paying attention to monitoring features in password managers. Some media reports claim that passwords from accounts at Apple, […]
Read moreCheck out this YouTube video generated by artificial intelligence to get a better understanding of how persuasive future scams will be. Scammers now have access to impressive artificial intelligence-based tools. They will use these tools to create high quality scams that you’ll receive via email, online or over the phone.
Read moreWe recommend sticking with well-known brands when buying accessories, and a recent example illustrates why this is important. Anker, a highly regarded accessory manufacturer, has initiated voluntary recalls of power bank models sold from 2016 to the present due to the risk of overheating, melting, smoke, and fire. In mid-June, the company recalled 1.1 million […]
Read moreIf you own an iPhone 14, 15, or 16 and are in the US, Canada, or Mexico, you now have access to a feature that could make all the difference the next time you find yourself staring at the dreaded SOS icon in your status bar. With iOS 18, Apple introduced Messages via satellite, a […]
Read moreAs digital threats become increasingly sophisticated, individuals need protection just as much as businesses do. According to the Federal Trade Commission, Americans lost $12 billion to fraud in 2024, with a significant portion coming from digital scams. While we’d all like to think we’re too savvy to fall for such schemes, even security experts can […]
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