Remote Monitoring, Maintenance and Support

I’m pleased to offer a remote monitoring, maintenance and support service (RMMS). This system actively monitors the health of your Mac and if problems are detected it sends me email alerts. I’ll either remotely fix the issue and let you know that the situation has been resolved or contact you to schedule a remote support session. My remote support time is billed at my regular hourly rate.

This service is a requirement if you wish to work with me on an on-going basis.

If you’re a prospective customer, I’m happy to offer you one time before you decide if you’d like to sign-up for my RMMS service plan and work with me on an on-going basis.

Overview

The 3 primary features of my remote monitoring, maintenance and support service (RMMS) are:

Proactive Monitoring of Macintosh computers using Watchman Monitoring. This includes, but is not limited to, the monitoring of:  

  • backup systems
  • hard drive fullness
  • hard drive health
  • laptop battery health
  • presence of malware

Remote Support and Maintenance – I have the ability to remotely connect to your Macs, iPhones and iPads using a product named Splashtop. I can provide you with troubleshooting support or training. I’m also able to remotely fix some problems. 

Inventorying – My tools allow me to produce detailed hardware and software inventories. This can be helpful when planning purchases for your home or business or if you ever need to complete a police report or insurance claim for stolen devices.

Basic Costs of RMMS

$125 per year for 1 Mac, billed annually. A little over $10 per month.

$250 per year for 2 or 3 Macs, billed annually. Essentially, this is buy 2, get the third one free. 

$500 per year for 4 to 6 Macs, billed annually. Essentially, this is buy 4, get 2 more for free.

If you have more than 6 Macs, contact me to get a price quote.

The cost covers my licensing costs and some of my time monitoring and responding to email alerts generated by this system. This cost does not include any remote support. My remote support time is billed at my regular hourly rate. 

Getting Started

Contact us to sign-up for the service. Tim will either help you get the software installed on your Mac or send you a link to download and install the applications yourself.

System Requirements

These are the system requirements for the tools I use, as of early 2020:

  • Splashtop Streamer and Splashtop SOS require macOS 10.7 or newer
  • Splashtop SOS for iPhone and iPad requires iOS 10 or newer
  • Addigy requires MacOS 10.10 or newer
  • Watchman Monitoring requires MacOS 10.5 or newer
Tim has been great since he’s helped us with our IT issues. I am most appreciative of the fact that he takes the time to work with us to arrive at solutions to our IT problems. With Tim, we know what the issue is, we know what our options are, and we know what the right solution is, all thanks to Tim’s expertise and patience.

Tyler Goldberg-Hoss
CMG Law

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