We think it’s better to be proactive rather than reactive when securing and protecting the sensitive personal data stored on your devices.
It’s better to setup a backup system and know that it’s working rather than losing data when a problem occurs and wishing you had a backup.
In the same way, it’s best to improve one’s password habits and use long and random, but memorable passwords and store them in a password manager, like 1Password or Apple Passwords.
If you feel similarly, then we encourage you to become a member of Proactive Support Plan (PSP).
PSP lets us keep our finger on the pulse of your Mac to provide you with the best, most timely support possible.
PSP members receive a discounted labor rate. New clients receive the discounted labor rate for their first session. After the initial visit, clients can decide if they want to join PSP.
Overview
Some leading features of Proactive Support Plan (PSP) are:
- Continuous Proactive Monitoring of the health of your Mac, iPhone, and iPad
- Daily scans for and removal of malware from your Mac
- Monitoring the backups of your Mac, iPhone, and iPad
- Remote support and maintenance, including either enforced minor operating system (OS) updates for one’s Mac, iPhone, or iPad. Reminders to install major OS upgrades.
- Automatic updates to common Mac applications like Acrobat, Chrome, Firefox, Zoom, Malwarebytes (MWB), 1Password
- Reminders to restart your Mac every few weeks
- Monitor your custom domain name, if you have one
- Reduced service rate ($180/hr instead of $230/hr)
- Priority Scheduling
- An annual Mac audit verifying security settings, malware-free status, and projected hardware longevity
- Hardware and software inventories which can aid in planning upgrades, purchasing new products, and insuring products
Pricing
The cost covers our licensing costs and some of our time monitoring and responding to email alerts generated by this system. This cost does not include any labor. Labor is billed at the discounted hourly rate.
Macs typically have a useful or viable lifespan of about 5-7 years. At this point, the likelihood of hardware failure increases, the Mac’s operating system can’t be upgraded any further and thus it becomes a security liability. I recommend retiring and replacing Macs at this stage. If you continue to use your Mac beyond this point, I may need to charge a premium to support it and there may be a time when my remote management and support tools will not work any longer with this Mac, at which point, I’ll notify you that I’m unable to support this Mac any further.
Getting Started
Contact us to sign-up for the service. Tim will either help you get the software installed on your devices or send you a link to download and install the applications yourself.
System Requirements
Clients must be willing to do the following:
- Keep their devices on supported versions of macOS, iOS, or iPadOS. Apple officially supports the current version of the operating system and two prior versions.
- Setup automated backups of their Mac, iPhone and/or iPad using Time Machine, Backblaze, or a similar system.
These are the system requirements for the tools I currently use:
- Splashtop Streamer and Splashtop SOS require macOS 10.13 or newer and iOS 15 or newer
- Addigy requires MacOS 12 or newer and iOS 15 or newer
- Watchman Monitoring requires MacOS 10.13 or newer
“I highly recommend Tim Hannon of Sound Support.
Tim approaches working with clients with a calm and courteous
competence that removes the anxiety that non-technology-oriented
people like myself have with the increasing reliance on
technology for both personal and work functions, including CAD
software.Tim is very efficient with his time and his recommendations. It
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has been the best value for computer support that I have
experienced. Tim has a balanced strategy of right-sizing the
hardware and software solution for your specific needs and for
the lifespan of the hardware. I was advised in several cases to
not overbuy hardware or software that would not benefit me.
Tim’s kind and patient style of working has made the work
together enjoyable. Several friends and businesses have
recommended Tim over the last 10 years. Now after 4 months of my
transitioning to working with Tim, I would also like to fully
recommend him to others.”