Sound Support helps you get the most out of your Apple products. Our goal is to find the most effective solutions to your individual needs while providing you with a level of customer service that exceeds your expectations.
We focus on solo and micro-businesses, typically with 5 or fewer people, as well as residential clients. You want simple systems you can maintain without having to become a computer expert. That’s exactly what we provide.
Tim’s ideal client is one who sees that technology can give their business a strategic advantage. His goal is to help you achieve this.
Tim will be your personal technology advisor. He’ll help you navigate the complex landscape of technology purchases, help you protect your online privacy and implement appropriate security measures.
He’ll teach you the little things to make you more efficient and productive on your Mac, iPhone or iPad.
What We Do
Getting a new Mac?
We can help you select and configure your next Mac and ensure your applications and devices will work with it.
Got a new Mac?
We can help you transfer your data and applications and thoroughly test your new Mac.
Want to make your Mac play well with others?
We can:
- Set up wi-fi network
- Setup file sharing
- Set up printer sharing
- Set up calendar sharing
- Get your iPhone or iPad syncing properly
- Setup a VPN so you remote workers can access your office network
Want to keep your Mac running smoothly?
We will:
- Set up comprehensive backup and archiving systems
- Troubleshoot problems, error messages, freezes and slow Macs
- Perform periodic maintenance
- Install hardware and software upgrades
- Get your email working properly
- Help you switch email or web hosting companies
- Setup or troubleshoot your Wi-Fi network and Internet connections
- Guide you in selecting a VOIP phone service that meets your personal or business needs.
How We Do It
Tim is based on Whidbey Island. He provides a mix of remote and in-person support to his clients on Whidbey and in the greater Seattle area.
Appointments are scheduled Monday-Friday from 9 AM – 5 PM.
Service Rates – Mac support is provided remotely, by default, and in-person, as needed. We strongly encourage clients to sign up for our Proactive Support Plan (PSP) so we can provide you with the best support possible. My hourly rate is $230. PSP members receive a discounted rate of $180 and priority scheduling.
New clients get the discounted hourly rate for their first visit. After the initial appointment, new clients can decide if they’d like to become PSP members.
PSP costs $150 per Mac per year, with discounts for multiple Macs.
PSP costs $60 per year for an iPhone or iPad.
Labor is billed in 15 minute increments with a 30 minute minimum.
For in-person support, my service territory is the greater Seattle area and Whidbey Island.
Urgent unscheduled support incurs an additional $80 flat fee on top of the labor charge.
Travel fees apply for in-person visits.
Scheduling a remote appointment
Existing clients who’d like to schedule remote support can either contact me using the phone and email listed below or use the online scheduler.
Scheduling an in-person appointment
If you’d like an in-person appointment, have an urgent need, or you’re a new client, I ask that you submit all support requests via email or phone at or (425) 818-0791.
“I will continue to work with Tim in the future because it is the least stressful, most beneficial, easiest way to become a more competent and proficient computer user.”
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