I’m pleased to offer a remote monitoring, maintenance and support service (RMMS). This system actively monitors the health of your Mac and if problems are detected it sends me email alerts. I’ll either remotely fix the issue and let you know that the situation has been resolved or contact you to schedule a remote support session. My remote support time is billed at my regular hourly rate.
This service is a requirement if you wish to work with me on an on-going basis.
If you’re a prospective customer, I’m happy to offer you one time before you decide if you’d like to sign-up for my RMMS service plan and work with me on an on-going basis.
Overview
The 3 primary features of my remote monitoring, maintenance and support service (RMMS) are:
Proactive Monitoring of Macintosh computers using Watchman Monitoring. This includes, but is not limited to, the monitoring of:
- backup systems
- hard drive fullness
- hard drive health
- laptop battery health
- presence of malware
Remote Support and Maintenance – I have the ability to remotely connect to your Macs, iPhones and iPads using a product named Splashtop. I can provide you with troubleshooting support or training. I’m also able to remotely fix some problems.
Inventorying – My tools allow me to produce detailed hardware and software inventories. This can be helpful when planning purchases for your home or business or if you ever need to complete a police report or insurance claim for stolen devices.
Basic Costs of RMMS
The cost covers my licensing costs and some of my time monitoring and responding to email alerts generated by this system. This cost does not include any remote support. My remote support time is billed at my regular hourly rate.
Getting Started
Contact us to sign-up for the service. Tim will either help you get the software installed on your Mac or send you a link to download and install the applications yourself.
System Requirements
These are the system requirements for the tools I use, as of mid 2023:
- Splashtop Streamer and Splashtop SOS require macOS 10.10 or newer
- Splashtop SOS for iPhone and iPad requires iOS 13 or newer
- Addigy requires MacOS 10.13 or newer
- Watchman Monitoring requires MacOS 10.13 or newer
“Tim speaks multiple languages. He speaks Ignorant User, in which he can turn computer jargon and complicated issues into layperson’s terms and present them in a friendly, knowledgeable, and easy-to-understand way. I’ve also heard him speak Professional Computerese, when he talks to my husband, who is a network manager, or to the other computer professionals at my place of employment. He knows his Mac’s inside and out, both current and vintage models. I can count on him to provide me with the education I need in a gentle and respectful manner. And I can also count on him to give me expert information and practical advice to help me make good decisions on maintenance, upgrades, and choices in software and hardware. He’s bailed me out both at home and at work numerous times, and I know all I have to do is call, and he’s there. On top of all that, he’s a really nice guy.”
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