“Finding Tim Hannon has been a miracle for us. We have been Mac users for 30 years, and as a scientist, I have a reasonable depth of knowledge about them. But when it came to setting up our two new Macs we realized that doing it right (i.e., not by ourselves) would save us from future problems. Tim did this with great expertise and made sure our Macs did exactly what we needed them to do. Our interaction with him never felt rushed, and he explained what he was doing at every step and always carefully considered our questions and suggestions. It is a comfort to know that he is always readily available to handle any problems that arise. One of our new Macs suddenly started filling up with 50,000 mysterious files a day — we panicked. We immediately contacted Tim and he worked jointly with us through a weekend to isolate and resolve the issue , and was a steady calming presence (the problem was not our Macs, but an external cloud service). He is a pleasure to work with in all respects, and has already been worth far more than his very reasonable charges.”
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