Tim Hannon
Ever since Tim Hannon met his first Macintosh in 1984, he’s been hooked. Skilled in supporting all versions of the Mac operating system and every Mac model, Tim has the rare ability to explain the technical in plain English. He relishes the challenge of a complex problem, yet equally enjoys teaching novice users about application features and keyboard shortcuts that enhance their productivity and efficiency. What’s more, he’ll involve you as much — or as little — as you’d like in the process. Want Tim to come in and just fix the problem? He’ll let you know when you’re back up and running. Prefer to glean insights from his vast knowledge? Then pull up a chair and let him empower you to troubleshoot future situations.
Tim founded Sound Support in 1998 and has over 20 years of experience supporting Macintosh networks. His career started at a K-12 school district in New Jersey and then he lead a team of computer consultants while at the University of Washington. He earned a BA from Brown University in American Civilization. Read his resumé.
On larger projects, or when services outside of his focus are required, Tim collaborates with a network of colleagues who all share the highest level of expertise, dedication and passion for their work.
When not working on Macs, Tim enjoys sailing, running and watching Nova.
Tim is actively growing his business on Whidbey Island. He hopes to attract customers in Clinton, Coupeville, Freeland, Greenbank, Langley and Oak Harbor.
Support Staff
Tim works closely with Ericka O’Cain and Jim Emery. They provide integral support for the operations of Sound Support and monitor our proactive alert system. Each of them has extensive Mac knowledge and can provide you with some quick Mac support by phone, email or remote support. Clients receive messages from them for scheduling, questions, and proactive alert emails.
“If you’ve ever wished you had tech support I’d highly recommend you consider Tim Hannon of Sound Support & Solutions. I’d been limping along on my own for years, paying attention to articles to try and keep up to date but truthfully, tech for me is just a means to an end. It is not something I love or have an affinity for, so it always comes last on my list. Yet with data security such a huge concern these days, and fraud, phishing and malware getting so sophisticated. I finally hit a wall. My computer got infected with a Bing hijack, which was relatively benign as malware goes but was incredibly cumbersome to deal with and after months of doing work-arounds I finally contacted Tim, based on a recommendation from a friend.He removed the malware remotely in about 30 seconds. And he did it, as well as quite a bit of other “housekeeping” I was in need of, while keeping up a very easy to understand explanation of what he was doing, and why, as he was doing it.Long story short, I signed on with Tim for ongoing remote monitoring to catch anything unintended that ends up on my computer, for what I think is a pretty reasonable fee. I also had him help me reconfigure how I was managing my data in preparation for buying my new computer, and he assisted with the data migration process. Tim is very pleasant to work with, an excellent communicator, and happy to customize his services based on my preferences and needs. Everything beyond the remote monitoring service is based on a (prorated) hourly consult fee. Given the stakes of what we’re working and potential consequences, Tim’s services are a great value and I am really glad he is in my corner!”
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