New Clients

Information for clients new to Sound Support. Welcome!

What We Do
Our focus is small-office and home-office business customers. This means that we’ll recommend solutions that are appropriate for your needs. You want simple systems that you can maintain yourself without having to become a computer expert. Often we recommend the same products that we use. For example, let us help you setup a reliable, redundant, automated backup system. Or let us setup printer sharing or file sharing so you can be more productive. We’ll teach you the little things that’ll make you more efficient and productive on your Mac. A more detailed list of the types of projects we do can be found on this page.

How We Do It
Mac IT support can be provided in-person, via telephone and in conjunction with remote control software at a rate of $120 per hour, in 15 minute increments.

A $30 travel fee applies for trips less than 15 miles.
A $60 travel fee applies for trips greater than 15 miles.

We ask that you submit all support requests via email or phone by contacting or (425) 818-0791.

*Payment is not required at time of service, rather we will invoice you by email after the service has been completed. That invoice can be paid by check, credit card or PayPal. If you would prefer to pay at time of service, you’re welcome to write a check or we can swipe your card.

Several training options are available. First, one on one training at your location is provided at the same rate as IT support. Second, Tim runs a Group Mac Support monthly Meetup that meets the third Monday of each month at HomeStreet Bank at 7307 Greenwood Ave. in Phinney Ridge. More details about this group are available on our group class page. Third, we provide customized group training at your location. Let us know if you are interested in a customized class.

Extra Perks
Tim publishes a weekly Tech Tip covering useful hints, tips and tricks. All new clients are subscribed to this email list and may opt out by simply ignoring the confirmation email when it arrives.

Client Appreciation
When your refer a new client to us and that client works with us for at least one hour, you earn two hours of Tim’s time for the price of one!

Tim came recommended by one of my clients. She has worked with him for years. Unlike me, she’s a bit computer shy. But when it came time for me to update/overhaul/tune-up my Mac Pro (the honkin big guy) I couldn’t get my head around hauling it in to the Apple store and leaving it with them to tell me what I was pretty sure I already knew. Enter TIM! He did a full diagnostic remotely (he’s in the NW, I’m in Texas) while I was on the phone with him. He came to the conclusion that I expected…I needed more memory. But he also showed and assured me that everything else was working just fine! I was pretty sure I could install the memory, which I did. His services were a learning experience that I value, and it cost me, at the most, one third of what I would have paid at the Mac store. I couldn’t ask for more. Plus I get his follow up newsletter with great tips for do-it-yourselfers like me.

I highly recommend Tim’s services.

Christine Thomas
Christine Thomas Design & Illustration

Read more testimonials.