New Clients

Information for clients new to Sound Support. Welcome!

What We Do
Our focus is small-office and home-office business customers. This means that we’ll recommend solutions that are appropriate for your needs. You want simple systems that you can maintain yourself without having to become a computer expert. Often we recommend the same products that we use. For example, let us help you setup a reliable, redundant, automated backup system. Or let us setup printer sharing or file sharing so you can be more productive. We’ll teach you the little things that’ll make you more efficient and productive on your Mac. A more detailed list of the types of projects we do can be found on this page.

How We Do It
Mac IT support can be provided in-person, via telephone and in conjunction with remote control software at a rate of $120 per hour, in 15 minute increments.

A $30 travel fee applies for trips less than 15 miles.
A $60 travel fee applies for trips greater than 15 miles.

We ask that you submit all support requests via email or phone by contacting tim@soundsupport.biz or (425) 818-0791.

*Payment is not required at time of service, rather we will invoice you by email after the service has been completed. That invoice can be paid by check, credit card or PayPal. If you would prefer to pay at time of service, you’re welcome to write a check or we can swipe your card.

Training
Several training options are available. First, one on one training at your location is provided at the same rate as IT support. Second, Tim runs a Group Mac Support monthly Meetup that meets the third Monday of each month at HomeStreet Bank at 7307 Greenwood Ave. in Phinney Ridge. More details about this group are available on our group class page. Third, we provide customized group training at your location. Let us know if you are interested in a customized class.

Extra Perks
Tim publishes a weekly Tech Tip covering useful hints, tips and tricks. All new clients are subscribed to this email list and may opt out by simply ignoring the confirmation email when it arrives.

Client Appreciation
When your refer a new client to us and that client works with us for at least one hour, you earn two hours of Tim’s time for the price of one!

When it comes to tech support, I want the provider I hire to deliver substance, service and integrity. Sound Support has been my choice for over ten years.Regarding substance, founder, Tim Hannon is a technology authority. His specialty is Macintosh, and his expertise ranges freely through electronic worlds from the known to the peripheries of the possible and back. What’s the latest? Ask Tim. Got a budget constraint? Tim will prioritize your needs and keep you connected in the meantime. Need a best practice recommendation? Ask Tim, or subscribe and check your email every Sunday morning for his weekly Tech Tip. My kids know me as a tech clutz. I needed to migrate my email to a new host server company last month and I did the whole thing myself by following the easy-to-understand and foolproof DIY steps Tim outlined in his tech tip on migration.Making tech knowledge available for those interested is part of Sound Support’s package, if you want it. Not optional though is Sound Support’s ultra responsive, reliable and convenient service! Last week during a hardware failure, Tim returned my call in less than five minutes and stayed on the line till he remotely fixed the problem and outlined next options. Sound Support’s service is designed and staffed so it delivers efficient, effective technical triage when clients need it.I love the way Tim’s mind works—how he analyzes an issue, summarizes the problem, considers and tests solutions, recaps the discoveries to cement what’s learned. And he doesn’t stop there! Six months later, he’ll accurately recall the details in an impromptu call. His extraordinary talent for technical problem-solving is matched by his integrity and his service with a smile.

Susie Hammond
residential customer

Read more testimonials.