Proactive Alert Service

Download Sound Support’s proactive alert software

Please read the installation instructions in the Overview section (below), or at least know that when you’re asked for the Group Name, that I’d like you to type in, Recently Added.

Overview

I’m excited to offer a proactive alert system. In fact I require that all customers setup this system. The system will send me email alerts at the first sign of a problem. Specifically, it monitors the following:

  • When backups are performed by Time Machine or CrashPlan
  • The fullness and health of hard drives
  • The presence of malware
  • The health of laptop batteries
  • When crashes, called kernel panics, occur

The monitoring system also collects basic inventory information such as your Mac’s serial number and basic information about it’s model, version of OS X and the amount of memory installed.

When I receive an email alert, I’ll email you with information about how to resolve the problem. This goal of this alert system is to minimize downtime and provide both of us with increased peace of mind, knowing that your vital business computers and data are protected.
It’s important to know that this system does not allow me to monitor your computer activities or usage. It doesn’t let me remotely connect to your Mac or see what you’re doing. This system simply monitors a few select systems and sends me email alerts when it detects a potential problem.

Installation Instructions

Please follow these instructions to download and install Sound Support’s proactive alert software.

  1. Download Sound Support’s proactive alert software.
  2. Go to your Downloads folder and double-click MonitoringClient.pkg
  3. Click Continue when you’re notified that the package will determine if it can be installed.
  4. Click Continue again.
  5. When prompted for a Group name please type in Recently Added
  6. Click Install
  7. Type in your administrative user account password and wait 10 seconds while the installation occurs.
  8. Click Close
  9. If you’d like to do some clean-up you can drag the icon named Client Monitoring from your Desktop to the Trash to eject the installer. Then return to your Downloads folder and throw away the MonitoringClient.pkg since you won’t need it any longer.

Tim came recommended by one of my clients. She has worked with him for years. Unlike me, she’s a bit computer shy. But when it came time for me to update/overhaul/tune-up my Mac Pro (the honkin big guy) I couldn’t get my head around hauling it in to the Apple store and leaving it with them to tell me what I was pretty sure I already knew. Enter TIM! He did a full diagnostic remotely (he’s in the NW, I’m in Texas) while I was on the phone with him. He came to the conclusion that I expected…I needed more memory. But he also showed and assured me that everything else was working just fine! I was pretty sure I could install the memory, which I did. His services were a learning experience that I value, and it cost me, at the most, one third of what I would have paid at the Mac store. I couldn’t ask for more. Plus I get his follow up newsletter with great tips for do-it-yourselfers like me.

I highly recommend Tim’s services.

Christine Thomas
Christine Thomas Design & Illustration

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