Proactive Alert Service

Download Sound Support’s proactive alert software

Please read the installation instructions below the Overview section, or at least know that when you’re asked for the Group Name, that I’d like you to type in, “Recently Added.”

Overview

I’m excited to announce that I am now offering a proactive alert system which will send email alerts to me at the first sign of a problem. Specifically, it monitors the following:

  • When backups are performed by Time Machine or CrashPlan
  • The fullness and health of hard drives
  • The presence of malware
  • The health of laptop batteries
  • When crashes, called kernel panics, occur

The monitoring system also collects basic inventory information such as your Mac’s serial number and basic information about it’s model, version of OS X and the amount of memory installed.

When I receive an email alert, I’ll email you with information about how to resolve the problem. This goal of this alert system is to minimize downtime and provide both of us with increased peace of mind, knowing that your vital business computers and data are protected.
It’s important to know that this system does not allow me to monitor your computer activities or usage. It doesn’t let me remotely connect to your Mac or see what you’re doing. This system simply monitors a few select systems and sends me email alerts when it detects a potential problem.

Installation Instructions

Please follow these instructions to download and install Sound Support’s proactive alert software.

  1. Download Sound Support’s proactive alert software.
  2. Go to your Downloads folder and double-click MonitoringClient.pkg
  3. Click Continue when you’re notified that the package will determine if it can be installed.
  4. Click Continue again.
  5. Click Install
  6. Type in your administrative user account password and wait 10 seconds while the installation occurs.
  7. When prompted for a Group name please type in Recently Added.
  8. Click Close
  9. If you’d like to do some clean-up you can drag the icon named Client Monitoring from your Desktop to the Trash to eject the installer. Then return to your Downloads folder and throw away the MonitoringClient.pkg since you won’t need it any longer.

I knew Tim would be a skilled, competent IT guy based on his years of experience and the comments about his communication skills from other clients encouraged me to think he was just the person for me. He was. Not only could Tim do everything I needed (which I never doubted) but I understood what he was telling me—and the only people less techie than I am don’t use a computer! As other clients have said, Sound Support service is prompt and efficient so my time and money were well spent.

Roxana
residential customer

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